Cloud Delivery Specialist - Business Warehouse on HANA

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SAP is the global market leader for business software and a vital contributor to the world’s economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to empower customer success by ensuring smooth end to end operations and lowering customers total cost of operation.

 

We are looking for a skilled SAP Technical Consultant who can deliver high-quality results. As a valued member of ECS, you will be part of SAP’s Global strategy to support customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.

 

Expectations and Tasks:

The Cloud Delivery Specialist acts as a trusted technical partner in the safeguarding and optimization of customer investments into SAP ECS. You will collaborate with Technical Service Managers (TSMs), Customer Delivery Managers (CDMs), and ECS internal service delivery to provide quality services to customers throughout the entire lifecycle. This is a customer-centric role focused on Large and Strategic Customers.

 

Key tasks you will perform:

• Ownership and comprehensive understanding of the customer landscape managed within ECS and understand interdependencies between systems (both within ECS and beyond)
• Support the TSM, CDM, and TechOps teams for execution of service delivery plan and calendar.
• Analyze customer technical requirements and coordinate experts from ECS Delivery team, driving topics to resolution.
• Explain the intricacies of the private cloud offering, technical details, and engagement model to internal and external stakeholders.
• Assist the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
• Advise customers on all technical aspects like Business Continuity, Security and Compliance, Networks, etc.
• Assess customer security and network requirements to ensure SAP security architecture framework can meet customer requirements.
• Conduct monthly technical and operational reviews to measure the progress against defined Cloud architecture and roadmap; establish and drive resolution plans to resolve issues and problems to completion.
• Support the migration roadmap together with partners, System Integrators, and/or SAP Professional Services.
• Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc.

 

Education and Qualifications/ Skills and Competencies

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
• High proficiency in customer communications and presentations required.
• High proficiency in the SAP product portfolio, offerings, and industry solutions.
• Good understanding of SAP solutions (releases, platform interdependencies, etc.)
• Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
• Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP)
• Willingness to undertake customer-related travel on short notice.
• Expertise in SAP Business Warehouse on HANA, SAP BW/4HANA and HANA Database
• Expertise in data handling: delta merge types, data modeling, analytics, infoObjects
• Proficient in Layered Scalable Architecture (LSA), hybrid modeling with HANA, Data Provisioning, LT Replication
• Expertise in performance tuning with SAP BW on HANA and SAP BW/4HANA SAP systems
• Expertise in HANA 2.0 SPS05 or later
• Expertise in HANA replication, tenant copy, backup/recovery, and business continuity planning
• Expertise in HANA performance tuning, troubleshooting, table partitioning, sizing.
• SAP certification in HANA installation and administration

 

Work Experience

• 5+ years of customer-facing SAP Technical Consulting experience
• 5+ years of solution design, enterprise architecture, and or SAP implementation 
• 5+ years of SAP BASIS administration experience
• Experience and ce