Access Specialist I

Role:

Provide assistance to all individuals contacting the Hutchinson Clinic by scheduling appointments, collecting/verifying patient demographics for patients or sending messages to the appropriate provider offices. Providing excellent and efficient customer service in a closely monitored contact/call center environment is paramount to success.

Essential Functions & Responsibilities:

• As initial contact to the clinic by callers, provide positive and professional impression while providing efficient, patient focused customer service.
• Perform and maintain patient appointment scheduling through Noble communications system in accordance with established protocol.
• Provide information, take, and distribute messages and direct calls to individuals or departments as appropriate.
• Accept payment on account via Phreesia system upon request of patient.
• Obtain and enter accurate patient demographic information into PM System.
• Work as a member of a team with flexibility to meet the needs of the department.
• Meet or exceed established department benchmarks and/or quality indicators set for position level. These are monitored through dashboards, audits, and other quality reporting tools.
• Attend training events and meetings upon request.
• Consistently demonstrate good use of time and resources
• Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA)
• Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.
• Performs other duties that may be assigned from time to time.

Qualifications:

• Experience: Previous call center or other customer service experience preferred.
• Education: High School Education or GED equivalent.
• Other Skills:
  • Speaking Talking to others to convey information effectively .
  • Service Orientation Actively looking for ways to help people .
  • Ability to operate communications equipment or systems.
  • Utilize sound judgement in handling patient complaints .
  • Ability to deal with the public efficiently, politely, and effectively .
  • Basic computer skills which enable the entry and retrieval of data including the use of Microsoft Word and Outlook.

Work Environment & Physical Requirements:

• Work will require sitting for long periods of time while answering high call volumes.
• Requires manual dexterity sufficient to operate a computer keyboard.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• Work is performed in a call center environment, - in