Business Systems Analyst

Who We Are:

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever, and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

 

Why We Need you!

We are looking for a Business Systems Analyst to support Ivanti’s employees across the organization in the use of Ivanti’s Salesforce system. The ideal candidate will combine their technical aptitude with curiosity and a desire to get things done. They will own the troubleshooting and related documentation associated with daily customer inquiries and issues found in the application and plays a fundamental role in the overall understanding of the Salesforce business processes. They will also possess a deep understanding of the nuances associated with customer relationship management.

What you will be doing

• Demonstrating the ability to research, document and prioritize customer issues, leveraging internal tools and escalating to relevant teams as necessary.
• Multitasking and performing effectively under pressure and meeting all support related KPIs as outlined by business.
• This position will work in tandem with a team of System Admin professionals.
• This position relies on both technical capability (troubleshooting, analysis, problem-solving expertise, software development, and administration) as well as functional capability (effective and efficient communication, managing customer expectations and customer experience, documentation, technical support, and occasional training).
• The candidate will contribute to a dynamic environment and work closely with other members of the Business Applications Support team.
• Provide front line user support to Sales, Finance, Customer Success, Channel, etc.
• Analyze business processes then create functional requirements and documentation.
• Support features around email, workflows, process builder, flows, permissions, reporting and other duties as assigned.
• Assist with user training by presenting system functionality and developing training materials.
• Provide technical and non-technical support for internal systems.
• Participate in discussions, help with the design and implementation of Business solutions.
• Work closely and share ideas with other teams who will use CRM and CX systems.

What you need to be successful

• S. degree in Computer Information Systems, Computer Science, or closely related field from an accredited institution.
• 5+ years of experience in systems administration and support.
• Experience performing normal administration tasks: system maintenance and configuration.
• Experience troubleshooting software configuration issues.
• Experience in the design and development of CRM and CX solutions, including setting up and maintaining integrations between Salesforce and other systems in a secure manner.
• Knowledge of Microsoft Azure DevOps.
• Experience writing system bugs and user stories.
• Understanding and experience with Agile principles and practices.
• Knowledge of SQL & OSQL queries. Experience using SQL and similar queries to analyze data.
• Experience creating and curating knowledge content.
• Ability to work in a remote team setting.
• Abilit