Director of Inpatient Services (Med/Surg, ICU, and Case Management)

Key Responsibilities

Operational Leadership

• Provide leadership and operational oversight for the Medical-Surgical unit, Intensive Care Unit, and Case Management department.
• Ensure safe, effective, and efficient delivery of inpatient care services.
• Develop and implement departmental goals that align with hospital strategic priorities.
• Monitor daily patient census, staffing levels, and patient flow to ensure optimal resource utilization.
• Collaborate with physician leadership to support efficient care delivery and clinical excellence.

Clinical Quality and Patient Safety

• Ensure compliance with regulatory and accreditation standards including CMS, state regulations, and The Joint Commission.
• Monitor quality metrics including infection prevention, patient outcomes, readmission rates, and patient satisfaction.
• Lead performance improvement initiatives focused on clinical quality, safety, and patient experience.
• Promote evidence-based practice and adherence to clinical standards across inpatient units.

Workforce Leadership and Staffing

• Provide leadership, mentorship, and supervision to nurse managers, supervisors, and case management leaders.
• Ensure appropriate staffing models and staffing plans to support patient acuity and census fluctuations.
• Support recruitment, retention, and professional development of nursing and case management staff.
• Conduct performance evaluations and leadership development planning for direct reports.
• Promote a positive work environment that supports staff engagement and teamwork.

Care Coordination & Case Management

• Oversee case management operations including discharge planning, utilization review, and care coordination.
• Collaborate with physicians, social services, and post-acute providers to ensure appropriate care transitions.
• Monitor length of stay, avoidable days, and readmission trends.
• Support case management initiatives that improve patient outcomes and reduce unnecessary utilization.

Patient Throughput & Capacity Management

• Partner with hospital leadership to optimize patient flow and bed utilization.
• Support initiatives that reduce length of stay and improve discharge efficiency.
• Collaborate with emergency department leadership and procedural areas to improve admission and transfer processes.
• Monitor hospital throughput metrics and implement improvement strategies.

Financial and Operational Performance

• Manage departmental budgets, productivity, and operational performance.
• Monitor labor utilization, staffing productivity, and operational expenses.
• Identify opportunities to improve operational efficiency while maintaining high standards of care.
• Participate in strategic planning and growth initiatives related to inpatient services.

Clinical Technology & Informatics

• Support effective utilization of the electronic health record, including Epic, to improve clinical documentation, communication, and patient care coordination.
• Ensure staff competency in documentation and use of clinical information systems.
• Partner with clinical informatics teams to optimize workflows and reporting.

Leadership Responsibilities

• Direct supervision of:
• Nursing staff (Med-Surg and ICU)
• Case Management leadership
• Clinical supervisors, charge nurses or coordinators as assigned
• Foster interdisciplinary collaboration across departments.
• Serve as a key member of the nursing leadership team.
• Participate in hospital committees, leadership councils, and quality initiatives.

Qualifications

Education

• Bachelor of Science in Nursing (BSN) required.
• Master’s degree in Nursing, Healthcare Administration, or related field preferred.

Licensure

• Current Registered Nurse (RN) license in the state of practice.

Experience

• Minimum 5–7 years of progressive leadership experience in hospital inpatient services.
• Experience managing Med-Surg, ICU, or critical care services preferred.
• Experience overseeing case management, care coordination, or utilization review strongly preferred.
• Demonstrated experience in quality improvement, staff development, and hospital operations.

Key Competencies

• Inpatient clinical operations management
• Critical care and