Sr. Site Deployment Consultant – Condition Monitoring

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Sr. Site Deployment Consultant- Condition Monitoring, you will be accountable for delivering superior Customer and Dealer experience for new Condition Monitoring (CM) sites by managing deployment expectations, enabling faster process orientation, and by guiding a more consistent engagement journey.  You will achieve this through excellence in communication, individual organization, and team collaboration.  Additionally, this role will coordinate the seamless transition to the assigned CMA and operations team for, as well as validate key systems are in place long-term services execution. 

Why This Role Is Exciting:

You’ll be stepping into a space where innovation isn’t just welcomed—it’s required. We are building and refining Condition Monitoring processes from the ground up, shaping how Condition Monitoring evolves at a global scale. If you’re energized by ambiguity, passionate about creating structure from complexity, and motivated by helping others excel in a dynamic environment, this role will feel like home.

What You Will Do: 

Site Setup & Superior Initial Customer/Dealer Experience

• Ensure all parties understand their roles and responsibilities to deliver successful CM service outcomes

• Facilitate and/or support all CM kickoff and transition meetings

• Provide onsite CM service overviews to dealers and customers using strong commercial communication

• Identify key organizational contacts and develop a communication plan for new CM sites

• Gather critical customer and dealer information to support setup and deployment activities

Site & Service Execution Validation

• Ensure each site is properly connected and operating to support CM service excellence and prevent negative startup experiences

• Confirm equipment enrollment requirements and subscriptions are completed

• Ensure all key parties have the necessary permissions and system access

• Maintain accurate internal records related to site onboarding (e.g., Salesforce)

• Conduct periodic customer/dealer check‑ins to validate commercial experience

Team Capability & Efficiency Enhancement

• Collect “Voice of Customer” insights to improve the onboarding process

• Support internal Caterpillar teams with CM‑related commercial projects

 What Skills You Will Have:  

Field Support: Extensive commercial and change management experience. Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.  
Technical Excellence: Basic understanding of the 5 elements of Condition Monitoring and Advisor roles and responsibilities. Exposure to various equipment applications (mining, quarry and aggregates, waste). 
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. 
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner 
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.  
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.  
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge