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Hardware Program Manager - Field Operations (West Coast)
Robotic Assistance DevicesRemote - USA, United StatesRemotefull_timeVerifiedPosted 20 Jan 2026
About the role
Job TitleHardware Program Manager - Field Operations
Role SummaryRobotic Assistance Devices (RAD) is at the forefront of the high-tech security landscape, pioneering robotics and artificial intelligence-based solutions that empower organizations with unprecedented insight. We tackle complex security challenges, stimulate new business innovations, and significantly reduce costs. Every robot and software solution are an in-house creation, ensuring total control over design, performance, quality, and the ultimate user experience. As we continue to grow, we are seeking to expand our dynamic Program Manager group, the core of our Operations Team. This critical role blends the technical rigor of a support escalation engineer with program management capabilities.
The Hardware Program Manager is responsible for delivering and sustaining physical hardware deployments across customer sites, including installation, servicing, diagnostics, and repairs. This role serves as the primary client-facing lead while coordinating and remotely managing field technicians and vendors across distributed locations. Strong mechanical knowledge is essential, electrical engineering knowledge is a plus. This role requires residency in the Pacific Time Zone to support customer and technician coverage.Why Join RAD? At RAD, you’ll have the unique opportunity to work on groundbreaking technologies in a collaborative, mission-driven environment. You’ll lead initiatives that directly impact the future of security, empowering organizations to do more with less. If you thrive in a fast-paced, innovative, and team-oriented setting, we invite you to join us on this exciting journey.
Role SummaryRobotic Assistance Devices (RAD) is at the forefront of the high-tech security landscape, pioneering robotics and artificial intelligence-based solutions that empower organizations with unprecedented insight. We tackle complex security challenges, stimulate new business innovations, and significantly reduce costs. Every robot and software solution are an in-house creation, ensuring total control over design, performance, quality, and the ultimate user experience. As we continue to grow, we are seeking to expand our dynamic Program Manager group, the core of our Operations Team. This critical role blends the technical rigor of a support escalation engineer with program management capabilities.
The Hardware Program Manager is responsible for delivering and sustaining physical hardware deployments across customer sites, including installation, servicing, diagnostics, and repairs. This role serves as the primary client-facing lead while coordinating and remotely managing field technicians and vendors across distributed locations. Strong mechanical knowledge is essential, electrical engineering knowledge is a plus. This role requires residency in the Pacific Time Zone to support customer and technician coverage.Why Join RAD? At RAD, you’ll have the unique opportunity to work on groundbreaking technologies in a collaborative, mission-driven environment. You’ll lead initiatives that directly impact the future of security, empowering organizations to do more with less. If you thrive in a fast-paced, innovative, and team-oriented setting, we invite you to join us on this exciting journey.
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