Senior Director Labs North America

We are currently looking for a Senior Director, Labs North America who will be responsible to profitably manage and expand the NSF Lab Operation located in Ann Arbor, MI United States. As the Managing Director, North America Laboratories you will report to the Senior Director Global Labs.

• Supports the development and implementation of the division’s strategy

• Ensures financial and operational goals and growth strategies are achieved and aligned with customer expectations and the NSF strategy, mission and values

• Ensures standard operating procedures are implemented, partnering with the division and functions to ensure systems, tools and processes achieve operational excellence.

• Ensures successful implementation of initiatives across the region including organizational changes, integration of mergers and acquisitions, innovation programs, and implementation of new technologies

• Conducts business reviews to understand progress toward Key Performance Indicators (KPIs) and timelines, mitigates risk, and ensures achievement of business and financial metrics

• Reports on division’s performance

• Develops a culture of engaged, high performing, developed and accountable talent to support the organization.

• Ensures teams are empowered to meet and exceed goals through performance management, leadership development, and business acumen

• Attracts and retains the best talent through effective recruiting, coaching and mentoring.

• Leads by example by exhibiting the NSF values. Serves as a strong motivator and leader for team members, inspiring talent to achieve higher levels of performance

• Maintains positive team-oriented operations that support the NSF positive culture vision

• Develops and manages the division’s budget aligned with the leadership team. Presents the budget, impact, positioning, deliverables, and resources to ensure achievement of revenue and margins as defined in the strategy and goals

• Establishes and maintains critical relationships with internal and external stakeholders including customers, employees, communities, governments, outside vendors and partners, and others as required to achieve global strategies and objectives

• Ensures superior customer care and achievement of expectations and needs.

• Communicates throughout the organization in a timely manner with leaders, team members, customers and Partners

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• Master’s degree or bachelor’s degree

• Previous experience in managing technical and commercial laboratory services in testing and certification and in developing and expanding service markets

• General knowledge and understanding of laboratory operations, safety, QA, laboratory information management systems (LIMS) and testing procedures.

• Experience with managing P&L including allocating resources and managing expenses to achieve or exceed revenue and profit targets

• Thought Leader with a strategic mindset and a strong ability to build and lead teams, including selecting and developing talent, building trust, coaching team members, managing performance resulting in high performing teams and developing other leaders

• Sound customer relationship builder that understands customer needs and deliver customer-centric solutions aligned with the mission and goals

• Demonstrated business acumen, including ability to build relationships, interpret financial indicators, adopt innovative ideas and apply knowledge of the business to advance organizations goals

• Excellent communicator with the ability to develop and deliver organizational messages using various communication modes for transparency and clarity of messages with teams in a consistent and timely manner

• Ability to lead change, fostering transparency and collaboration with a global mindset, engagement with stakeholders across programs and geographies to achieve business results

• Very strong command of both written and spoken English

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information