Senior Software Maintenance Engineer

About the Job

The Red Hat Support team is looking for an API Senior Software Maintenance Engineer to join us in the US.  As a member of the support team, you will be  providing technical support for customers' APIs on the Red Hat 3scale API Management platform. You will work closely with junior and senior engineers and developers to provide highly technical solutions in support of requests, debugging and improving code for Red Hat 3scale API Management. Additionally, you will write patches, provide updates and contribute ideas through participation in an open and collaborative team environment.

What You'll Do

• Own the resolution of customer issues, from initial contact to complete customer satisfaction

• Provide high-level, detailed technical assistance to ensure that our customers get the most out of our Red Hat J3scale API Management  offerings

• Use efficient problem-solving techniques, debugging source code and resolving complex, critical and sensitive support issues

• Learn new technologies and provide blogs/whitepapers and knowledge base articles to push technical knowledge out to our customers and the community

• Collaborate with peers across the Red Hat organization to triage and resolve technical issues

• Engage and collaborate with open source developers around the world

• Offer developer-to-developer assistance for the Red Hat 3scale API Management 

• Work alongside in-house developers in writing new code, fixing and improving existing code and contributing to open source software communities

• Develop patches and feature requests to provide upstream to the community and downstream to customers

• Work on other open source projects to help customers integrate

What You'll Bring

Must have:

• 3+ years of experience as a support engineer or a similar role

• Knowledgeable in common Internet technologies and protocols (HTTP, SSL, OAuth, REST, JSON, XML, etc), understanding the pros and cons of each

• Experience in application coding, use of APIs/web services and associated tools

• Strong organizational ability to balance numerous reactive, interrupt-driven tasks with parallel multi-week projects

• Problem solving skills' ability to assess a problem and determine an effective course of action to design solutions using Red Hat 3scale API Management

• Confident communication and presentation skills

Desired:

• Deploying, troubleshooting and running applications on Amazon AWS infrastructure

• Understanding of SaaS multi-tenant solutions as compared to on-premise software

• Practical experience with HTML, CSS, Javascript

• Familiarity with NGINX or other reverse proxies

The salary range for this position is $101,300.00 - $162,050.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental,