Staff Officer (Cleared)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts Inc. is seeking an experienced Staff Officer to support our NGA customer

Responsibilities:

• Coordinate tasking responses to ensure governance policies, opinions and perspectives are fully coordinated and accurately reflected.
• Participate in daily tracking feedback to gauge customer experience.
• Perform customer service duties to include email response and disposition of feedback, as appropriate.
• Resolve product and service discrepancies for online feedback.
• Develop user stories/features based on feedback inputs from JIRA and maintain this information in Redmine.
• Create and maintain metrics on feedback status.
• Support training content development, training delivery, and tracking across the program.
• Actively manage assigned tickets to ensure daily updates and proactive internal follow-up.
• Experience with analysis of customer feedback to determine areas of improvement and focus for user training.

Requirements

• Bachelor's degree
• Minimum 10+ years of experience as a Staff Officer Support
• Demonstrated experience in a Help Desk/Technical Support team/environment.

• Demonstrated experience in providing product and service user-based training.
• Demonstrated experience in managing a project.
• Demonstrated experience routinely interacting with senior-level directors and/or component leads.
• Demonstrated experience utilizing Microsoft Office Suite, such as building spreadsheets, consolidating input across various offices, and editing/updating as needed.
• Demonstrated experience providing strategic-level decisions in a team environment.

Desired Skills:

• Demonstrated experience working with Microsoft SharePoint, Redmine, and Jira.

Clearance:

• TS/SCI with CI Poly

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our ITC community, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period. ITC Health benefits have $0 premium for certain plans as an employee.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amount may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we p