AV Classroom Support Technician, College of Fine Arts
The University of Texas at AustinAbout the role
Job Posting Title:
AV Classroom Support Technician, College of Fine Arts----
Hiring Department:
College of Fine Arts----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
30----
FLSA Status:
Non-Exempt from FLSA----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue Until May 31, 2027----
Location:
UT MAIN CAMPUS----
Job Details:
General Notes
The College of Fine Arts is the college of creativity at The University of Texas at Austin—a home for artists, performers, designers, scholars, educators, makers and creatives ready to change the world.
100% employer-paid basic medical coverage
Retirement contributions
Paid vacation and sick time
Paid holidays
This job description may not contain all assigned duties, responsibilities, or aspects of the job described. Even if you don't qualify or have specific experience in every facet of this role, we encourage you to apply.
Purpose
To support the Audio/Video Team within the College of Fine Arts Dean’s Office, providing classroom/event support as well as maintenance and repairs.
Responsibilities
Live Classroom Support: Main front line Tier 1 support call response, remediation and documentation.
Backend Classroom Support: Assist with preparation, installation and inventory of life cycle AV upgrades.
Networking Assistance: Assist with local networking infrastructure and devices.
Incoming/outgoing deliveries: Assist with the intake and local delivery of device inventory and tracking.
Repair/Replace/Maintenance: Assist the AV Team with Tier 2 support, research, repair/replace and maintenance.
College of Fine Arts AV Event Support: Assist AV Team with AV set-up, operation & breakdown for college events.
Additional Duties
Cage reorganization
CCART and Surplus runs
Assist SysAdmin with inventory
Operational checklist and Classrooms device wiki updates
Required Qualifications
Bachelor’s degree and two years of experience providing IT support to a customer base.
Two years’ experience in customer service.
One year of experience in AV support.
Demonstrated knowledge of AV control and automation.
Demonstrated ability to troubleshoot AV hardware and software up to current networking protocols.
Demonstrated knowledge of computer OS (Windows and Mac).
Required Competencies
Initiative
Decision Making/Problem Solving
Service Excellence
Teamwork
Prioritization
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
AV Classroom support experience within higher education environment.
In-depth understanding of signal flow.
In-depth understanding of computer networking.
Certifications in AV technology (Extron, Crestron, Zoom, etc).
Salary Range
$34,320 fixed rate (pro-rated from $45,760 annualized rate)
Fixed-term position (ends 5/31/27)
Working Conditions
On-campus only.
Must be able to lift up to 50 lbs.
Climbing of ladders and stairs.
Use of hand powered tools.
Use of manual dexterity.
May work around electrical and mechanical hazards.
Repetitive use of a keyboard at a workstation.
Work Shift
Repetitive use of a keyboard at a workstation
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current universit
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