Sr Director, Product Design - Client Experience

ABOUT THE TEAM

Our Product Design Team, a core part of our Client Experience team within the Technology & Product org, creates unique, innovative experiences to elevate the Stitch Fix client experience end to end.  We are transforming the onboarding experience to a fun, dynamic and visual experience that inspires our new clients. We are helping our clients visualize their style in an engaging and social way within the core Fix and shopping experiences. We leverage customer data and user research to personalize our service and transform the way people find what they love. The result is a powerful offering to our customers and a successful business serving millions of men, women, and kids.

ABOUT THE ROLE

As Sr. Director, Product Design, you will work with cross-functional leaders to drive strategy and roadmaps for core areas of the product. You’ll guide and inspire the product design team in innovation and ideation while being a champion for quality of the user and client experience. You will solve problems and discover unique and elegant ways for our products to drive value for the business.You will act as an advocate and expert on the holistic client journey, product design, and research. Reporting to the VP, Client Experience, you will create the vision for connecting our internal systems for the betterment of the client experience throughout the broader org.

YOU’RE EXCITED ABOUT THE OPPORTUNITY BECAUSE YOU WILL…

• Lead and mentor an experienced team of Product Designers, Product Leaders, and User Experience (UX) managers fostering an environment of teamwork, trust, and mutual success
• Define and manage the end-to-end client experience, across onboarding and engagement.
• Define the product design strategy and roadmap for the stylist experience including bringing new interaction modalities to enhance our client  experience 
• Leverage new technologies such as generative AI, video, and chat to enhance the end to end experience
• Define, manage, execute on the design and user experience strategy for our client experience
• Lead the User Experience Research team to gain insights that inform the design direction and strategy 
• Be an evangelist for the Stitch Fix client, both internally and externally
• Navigate diverse stakeholder groups, forming and sustaining trusted relationships and acting as a key connector bringing together multiple perspectives
• Lead regular and robust product and technical design concept explorations and discussions with your team, across partner teams, and ensure that we’re building the right experiences that drive loyalty for our clients
• Influence leaders and teams to effect change across the technology and product organization

WE ARE EXCITED ABOUT YOU BECAUSE YOU BRING…

• 10+ years industry experience in the field of UX/Product Design with demonstrated ability working across product, merchandising, marketing and engineering teams. 
• 5 years of people leadership experience managing and developing diverse design teams, including management of managers and leaders
• Excellent communication and storytelling skills that you use to craft compelling narratives and presentations to bring others along to the vision 
• A strong sense of ownership, can roll up your sleeves and drive end to end product development for innovative customer experiences
• Ruthless prioritization in the face of competing priorities and a bias for action
• Talent for crafting vivid, compelling experiences within a complex product ecosystem and fast paced environment
• Ability to manage external design and technology partnerships that enhance and accelerate the design roadmap  
• Passion and expertise in interaction and motion design as well as emerging technologies such as generative AI
• Proven ability to mentor and grow the capabilities and skills of a cross functional design team
• Exceptional interpersonal and communication skills. Must be able to explain technical concepts and analysis implications clearly to a wide and senior audience, and be able to translate business objectives into actionable analysis.
• Deep experience with current design methodologies and industry standards
• Advanced expertise with leading design tools, including Figma, and other collaboration and prototyping tools
• A portfolio of transformational product design work that showcases impact at scale

YOU’LL LOVE WORKING AT STITCH FIX BECAUSE…

• We are a group of bright, kind people who are motivated by challenges. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all