Patient Care Coordinator - Float

Summary Statement

The Patient Care Coordinator Float performs a variety of front office and clinical administrative tasks at offices within the region. Typically, this position involves a combination of time spent in both patient areas, and employee only areas such as behind the check-in/out counters, and the shipping/receiving area.  Customer service, administrative and financial tasks are all daily activities for this role. 

Duties & Responsibilities

• ​​Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments. 
• ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. 
• ​Communicate courteously and professionally with patients for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.  
• ​Coordinate the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate. 
• ​Assist in securing insurance authorizations for patient cases as needed.  
• ​Create patient account profile in the Medical Record system. 
• ​Perform shipping and receiving of products for device procurement and delivery. 
• ​Maintain a clean office work environment including coordination of all office supplies. 
• ​Maintain office petty cash. 
• ​Meet work standards by following production, productivity, quality, and customer service standards established by the company. 
• ​Coordinate the support needed for on-site audits by accrediting bodies (i.e.. ABC, Medicare). 
• ​Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. 
• ​Comply with Corporate Compliance and HIPAA responsibilities. 
• ​Perform other duties and special projects as assigned.​ 

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%