Senior Product Manager - Client Experience - Remote

Senior Product Manager - Client Experience - Remote 

About Thriveworks 

Thriveworks is a leading mental health provider with over 310 centers, 2,200 clinicians, and a robust virtual counseling business serving hundreds of thousands of clients. Our mission is to help people live happy and successful lives by making high-quality counseling and psychiatry services accessible and affordable. We believe that everyone can benefit from working with a skilled therapist, counselor, or life coach, and strive to ensure that people all across the country have that very opportunity. Thriveworks' licensed clinicians are in-network with major insurance plans and provide in-person and online care for depression, anxiety, trauma, stress, relationship issues, and more.

About the Job 

We are looking for an experienced Product Manager to drive product strategy and delivery to ensure existing clients have a seamless experience with Thriveworks. We want to reduce the administrative burden for both clients and Thriveworks staff so everyone can focus on what matters. You will work closely with the call center team and our revenue cycle team to understand and impact the support and billing experience that clients have with Thriveworks.

Your day-to-day is

• Working closely with our front-line support staff to understand client pain points

• Working with our billing team to identify opportunities to improve our revenue cycle process - especially where it intersects with the client experience

• Building consensus around the product roadmap and communicating the vision across the organization in an inspirational and understandable way

• Engaging our operational partners across the organization

• Partnering with design on user research and discovery

• Partnering with engineering to understand technical constraints and define the optimal increments of work to deliver customer value

• Defining the scope and requirements for the bets your team will take on

• Leading execution on a spectrum of work from large cross-functional projects to small feature iterations

• Measuring and reporting out on the outcomes of the bets your team makes

• Partnering with design and engineering to continuously improve how your team works

• Making it fun

You'll be successful in this role if you have 

• An ownership mentality with the ability to develop and execute product initiatives in line with the business strategy

• Experience leading all aspects of product management. That means identifying market trends and opportunities, defining product vision and roadmap, developing business cases, driving execution activities, and measuring results

• Analytical horsepower and a natural curiosity to solve some of healthcare's most challenging problems

• Experience translating objectives into specific tactical plans. You'll need to define, measure, and improve key product metrics and make hard trade-offs

• Strong facilitation and negotiation skills while working with large, cross-functional teams

• Have the ability to synthesize complicated product descriptions into simple, everyday language

• Are a strong communicator, both verbally and written, and know your audience - and you are comfortable operating at all levels of the organization

Qualifications

• A bachelor's degree from an accredited educational institution ideally in a technical discipline (computer science, engineering, design, business analytics) or commensurate tech experience

• 5+ years of product background 

Benefits 

• An amazing team culture

• Professional development & advancement opportunities

• 401K with a 3% employer match

• Healthcare, Dental, Vision, and life insurance benefits

• Paid time off and paid holidays

• Professional EAP program for team members & household

• Additional coverage options available such as Short Term Disability, Long Term Disability, Group Accident Insurance

Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, w