Market Operations Manager for Abrazo Medical Group

Summary

The Manager of Practice Operations will oversee market operations, and conduct daily interactions in a way that demonstrates a positive organizational attitude and effectiveness, and models the organizations Mission, Vision and Values.  The Manager will manage and direct the activities in the market practices including physician human resources requirements, customer service, customer satisfaction, financial analysis, Meaningful Use attestations, business information systems, practice profile analysis and compliance with regulatory bodies.  

Duties include weekly rounding with staff and physicians ensuring that practices are functioning as expected; coordination with practice managers related to practice operations; and ensuring effective on-boarding of new physicians and staff including the acquisition of space, procurement of supplies and equipment.  Promotes practice initiatives such as referral management, TOS collections, and task management. Works closely with the Market Operations Director to develop and implement goals and objectives for the market, and with physician leadership to identify new lines of business, additional streams of revenue, and new methods to mitigate costs.  Works to ensure regulatory compliance with agencies such as OSHA, CLIA, Medi Cal, DHS and others as appropriate.  Travel is required.

 

Qualifications

• Four or more years of progressive and hands-on managerial experience in a medical practice including management responsibility of all operational areas including HR and finance
• Bachelor’s degree or an equivalent combination of education and experience
• Demonstrated skill using MS Office products including Excel, Word, Power Point and Outlook 
• Strong leadership skills and understanding of group processes, teamwork, and site/cost center based management
• Excellent written and verbal communication skills with the ability to establish and maintain effective working relationships at all levels within an organization
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. 
• Ability to establish priorities and coordinate work activities, with the ability to take initiative and exercise independent judgment, decision making and problem solving expertise
• Excellent organizational skills with the ability to gather, analyze and interpret information and make effective recommendations to senior level leaders

#LI-KK1

Works with administrative and physician leadership to chart and implement the Practice Plan’s mission in response to the changing needs of the community. Coordinates efforts of clinical leadership and administrative staff in recruitment, development, evaluation, and retention of medical and non-medical personnel. Assists and supports the long-range financial development and management of the organization.

Education:

Required: Bachelor’s Degree in Business Administration, Healthcare Services, or a related field.

Experience:

Required: 3 - 5 years of progressive responsible operations experience in an ambulatory care setting.
Preferred: Demonstrated record of positive management/leadership outcomes preferably in large, complex, multi-specialty practice(s), and exposure to an academic environment strongly desired.

Certifications:

Physical Demands:

Who We Are
We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and de