At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Engineering Specialist  – Mass Spectrometry

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist - Mass Spectrometry you will:

• be the subject matter expert for our mass spectrometry instrumentation and showcase your expertise in technical repair for Roche produce lines.

• responsible for onsite maintenance, repair and service of Roche mass spectrometry instruments 

• handle complex customer and employee inquiries, resolving errors, complaints, and complex problems

• diagnose and resolve mechanical, hardware, software, and system failures.

• document all activities, contribute to quality improvement and focus on maximizing customer satisfaction

• ensure adherence to internal processes, and training/support concepts while proactively introducing new ideas for optimizations and engaging in knowledge transfer across stakeholders

• utilize digital service tools to effectively solve problems.

This is a national field-based role - the territory is the United States. 90% travel is expected for this position.

Ideal candidate to live within the Midwest or East Coast.

Who You Are:

• Bachelor's Degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 3 - 5 years of progressive experience repairing or servicing complex mechanical/system hardware and software

• 3 years experience in a clinical, manufacturing or research setting in a health or diagnostics industry environment with a focus on quantitative LC-MS

• Electro-mechanical and fluidics troubleshooting experience 

• Ability to travel, including some overnight travel, is required

• Ability to support after hours and on weekends/holidays

Preferred Qualifications:

• Mass spectrometry experience and liquid chromatography knowledge

• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

• Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.

• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Relocation benefits are not available for this job posting

The expected salary range for this position based on the primary location of Indiana is 72,900-135,300.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for g