Sr. Manager, Fortress Operations, Burger King, US

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Job Overview:

Our Opportunity:
The Sr. Manager, Fortress Operations, BK, US&C is responsible for the operational performance of restaurants in the Fortress market(s).  The Sr. Manager, Fortress Operations works closely with franchise owners and their operations leadership teams to elevate the guest experience and improve operations metrics across the Fortress market(s) to reach aggressive Fortress ops and traffic targets.  The Sr. Manager, Fortress Operations oversees the creation of Operations plans for each restaurant in the Fortress markets, as well as the in-restaurant deployment of such Operations plans.

Roles & Responsibilities:

• Identify operational and profitability gaps in Fortress restaurants through desktop deep dives of operations metrics, as well as restaurant observation visits
• Through operational deep dives,
• create restaurant-specific operations “Revamp” plans including short/mid/long-term plans & service needs strategies to achieve desired results
• In-restaurant deployment of operations overhauls (“Restaurant Revamps”) to drive improvement in operations metrics (speed of service, Average Complaints Ratio, Training, Retention, Cleanliness, etc.)
• Creation and roll-out of market-wide operations programs (local LTO training & readiness, elevated Gold Standard Service, etc.)
• Lead restaurant-level communication efforts (i.e., newsletters)
• Track performance of operations initiatives in Fortress markets and communicate such results to internal BK LT, Franchisees, and other stakeholders
• Work hand-in-hand with BKC field and operations teams to ensure brand-wide operations standards are being met

 

Required Skills:

• Bachelor's degree in business or related field required
• 5+ years of operations experience in QSR, retail, food & beverage, or similar franchised industry
• Demonstrates effective communication, influencing and organizational skills
• Demonstrates high level of analytical problem solving skills
• Honesty, high integrity, personal accountability and a passion for the success of the brand, the team, and personal career growth 
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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