Veterinary Receptionist/Pet Care Attendant - Amherst, NY

Who we are

Killewald Small Animal Hospital is Hiring a Pet Care Attendant/Veterinary Receptionist!

 

Position Details

• Role: Pet Care Attendant/Veterinary Receptionist hybrid role
• Status: Full-time
• Salary: $16.00 - $17.50 per hour based on experience
• Schedule: Flexible 4-day work week with rotating Saturday shifts

Killewald Small Animal Hospital is a 3-doctor practice with a well-established support staff committed to providing unparalleled patient care. From Malamutes to Maine Coons, our patients have the best care around! KSAH is more than a group of compassionate veterinary professionals; we are a supportive team that welcomes you to bring your authentic self. Want to show us the sweater you just knitted for your cat? Please do. Feel the need for a midday sing-a-long? We'll harmonize!

 

KSAH is looking for a Pet Care Attendant/Veterinary Receptionist to add to their fantastic team. Ever wonder what it would be like to work in the vet field and still have a life? Well, at Killewald, we don't work nights or holidays, and our 7-1 shifts on Saturdays are rotated through, so we have most weekends off!

 

Why Our Pet Care Attendant/Veterinary Receptionists Love Killewald Small Animal Hospital

• A supportive, close-knit team that truly enjoys what we do
• 4-day work weeks with rotating Saturday shifts
• Flexible scheduling and real lunch breaks (yes, really!)
• Fun extras like coffee runs, ice cream parties, and surprise team lunches
• Mentoring and career development opportunities — we love helping our team grow
• A culture built on respect, laughter, and teamwork
• Leadership that listens and invests in your development

What Our Pet Care Attendant/Veterinary Receptionists Bring

• A genuine love for animals and people alike
• Excellent communication and multitasking skills
• A positive, can-do attitude and team spirit
• Reliability, organization, and attention to detail
• Prior experience in a veterinary or customer service role is preferred, but we’re happy to train the right person!
• Reliability and professionalism in a fast-paced setting
• Commitment to compassionate medicine and a great client experience

What You’ll Do

 

This hybrid role blends hands-on patient care with excellent client service. You’ll move between the front desk and the treatment area, helping our day run smoothly and ensuring both pets and people feel cared for.

 

Client Care (Reception) Duties:

• Greet clients and patients with warmth and professionalism
• Manage incoming calls, schedule appointments, and handle messages efficiently
• Process payments, balance cash drawers, and manage daily financial transactions
• Maintain and update patient records and contact information
• Prepare and review invoices, estimates, and consent forms
• Support communication between clients and the medical team
• Monitor the flow of appointments to help the team stay on schedule
• Keep the lobby tidy, welcoming, and fully stocked

Pet Care Attendant Duties:

• Assist veterinarians and technicians during exams and procedures
• Comfort and safely restrain pets during exams or treatments
• Clean and prepare exam rooms and treatment areas
• Monitor and care for boarding and hospitalized patients
• Perform basic husbandry tasks (feeding, walking, cleaning kennels)
• Restock supplies and ensure all areas are organized and ready for the next patient
• Maintain cleanliness throughout the hospital to uphold our high standards of care
• Communicate with warmth, clarity, and confidence
• Support teammates and welcome learning (yours and theirs)

 

Benefits That Have Your Back

 

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one y