Job Description Summary

We are seeking a strategic and people-focused operations leader to drive performance, innovation, and customer satisfaction across a national vendor service network. This role requires a results-oriented, organized, and adaptable individual who thrives on solving both every day and complex challenges through thoughtful leadership and operational excellence.

This job is located on-site in at our Headquarters, preferably, in Waukesha, WI; a hybrid role could be considered at some point.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Job Description Summary:

As the National Vendor Operations Leader, you will oversee the entire vendor service lifecycle—from dispatch to activity closure—ensuring timely, efficient, and high-quality service delivery at scale. Success in this role demands a blend of high-level strategic planning, robust vendor management, and hands-on operational leadership.

You will empower your team to deliver exceptional customer experiences by developing a deep understanding of the U.S. vendor service process and applying best practices from the broader third-party imaging equipment service market. Through a commitment to continuous improvement and innovation, you will help transform operations from reactive to proactive, reduce complexity, and sustain long-term customer success.

Job Description:

• Monitor and analyze key performance indicators (KPIs) related to service delivery and customer satisfaction—such as 99.5% on-time planned maintenance and timely closure of service activities—to identify trends, surface opportunities, and implement proactive improvements.

• Build and maintain strong relationships with decision-makers, influencers, and cross-functional stakeholders across the USCAN region to align operational strategies with business goals.

• Lead the transformation of vendor service operations. Design and execute strategies that optimize service delivery, enhance efficiency, and reduce operational costs across a national network of vendor partners—shifting operations from reactive to proactive.

• Lead, mentor, and manage a team of vendor PM coordinators and three contractor teams, fostering a culture of inclusion, accountability, and continuous improvement. Champion professional development and team engagement.

• Develop and maintain strategic relationships with a diverse, nationwide network of vendors and subcontractors, ensuring alignment with service standards, compliance, and shared values.

• Oversee vendor PM execution with a focus on on-time delivery, regulatory compliance, and service quality. Partner with technology teams to identify opportunities for automation and interoperability.

• Collaborate with internal teams to write user stories and define requirements for technology solutions that automate manual processes and improve operational interoperability.

Required Qualifications

• High school diploma or GED with at least 5 years of experience in Service, Service Operations, or a related field, including experience as a People Leader. Equivalent combinations of education and experience are welcomed.

• Skilled at navigating complex stakeholder environments, building consensus, and influencing outcomes across diverse teams and departments.

• Resilient problem solver who demonstrates superior critical-thinking and problem-solving abilities, especially in high-pressure or ambiguous situations.

• Strong negotiation and relationship-building skills to manage vendor partnerships with transparency, equity, and mutual value.

• Outstanding organizational and time-management abilities. Capable of planning, prioritizing, and executing projects against tight deadlines with agility.

• High attention to detail and accuracy. Able to thoughtfully design and continuously improve operational processes and systems, with a focus on automation and interoperability.

• The successful applicant must comply with GEHC's standard background check, including a post offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).