Nutrition Systems Assistant - Ephrata Hospital - Days/Evening

Full time (80 hours biweekly)

Monday - Friday Days/Evening Flex Shift

Weekend and holiday rotation

Starting pay rate: $17.50 /hr + pay for experience 

General Summary

Prepares and processes computerized patient menus via telephone and maintains patient nutrition records and related reports.

Duties and Responsibilities

Essential Functions:

• Manages a high volume of fast paced incoming and outgoing phone calls to patients, and/or representatives and healthcare providers. Provides exceptional customer service by addressing patient needs and communications with health care providers in a professional, positive and caring manner.
• Maintains confidential patient records in the diet office software. Enters food dislike and intolerances, supplements, nourishments and tube feedings and documents pertinent patient. diet and food information in the Diet progress auxiliary screen to ensure consistent and comprehensive patient care.
• Verifies diet orders and allergies in Epic as indicated.
• Has direct communication with the patient and /or a patient representative to obtain patient meal selections.
• Determines patients need for paper rather than verbal meal selection process.
• Using the nutritional guidelines in the Academy of Nutrition and Dietetics Manual of Nutritional Therapy (the approved diet manual of WSH), applies principles of nutrition therapy to assist patients in making appropriate meal selections within the guidelines of their prescribed diet.
• Communicates and coordinates the patient meal selection process with clinical nutrition staff, nursing services and other providers.
• Coordinates meal service for patients with food service production and tray delivery team.
• Completes daily processing for the diet office software program and follow up tasks to processing.
• Prints and reviews patient tray tickets ensuring meal compliance to diet orders, allergies and individualized exceptional care.
• Notifies supervisors and Food and Nutrition Services leadership of diet office software issues. Communicates with the diet office employees at all System facilities, when the diet office software system has issues, to monitor the extent and status of the software issues.
• Maintains positive relationships with clinical nutrition staff, food service production and tray service employees, and nursing.

 

Benefits Offered:

    • Comprehensive health benefits

    • Flexible spending and health savings accounts

    • Retirement savings plan

    • Paid time off (PTO)

    • Short-term disability

    • Education assistance

    • Financial education and support, including DailyPay

    • Wellness and Wellbeing programs

    • Caregiver support via Wellthy & Childcare referral service via Wellthy

Qualifications

Minimum Education:

• None Required
• High School Diploma or GED Preferred

Work Experience:

• 1 year Twelve months on the job training and education is required to become proficient at daily tasks. Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.