Tandem Production Support Engineer - Assistant Vice President

Job Description:

Job Title: Tandem Production Support Engineer

Corporate Title: AVP

Location: Cary, NC

Overview

Corporate Banking is the division consisting of many domain and sub-domains like Trade management, Investor space, Trust and Agency of securities, client positions management, custodian business, Cash/wire payments (Both internal and external via Swift, crest, Mint etc.), Channels space, messaging billing and Trade Finance and Lending area. Corporate banking applications service the needs of business areas spread across all APAC, EMEA, and US regions, in addition to the production support Engineering team spread globally. You will be operating within Production services team of cash management domain which is a subdivision of Corporate Bank as a Production Support Engineer within the production support team. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment, automation of manual work, as well as monitoring improvements and platform hygiene.

What We Offer You:

• We offer competitive health and wellness benefits, empowering you to value life in and out of the office
• Active engagement with the local community through Deutsche Bank’s specialized employee groups
• An environment that encourages networking and collaboration across functions and businesses
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do:

• Managing a set of Core Banking processing applications
• Setting up the support team for some of these applications, setting and driving standards with the goal of having this US team take full and active part of a follow-the-sun production support operating model
• Understand SLAs, SLOs and OLAs to ensure service levels match client expectations and manage error budget
• Identify risks and issues related to the area and define appropriate automated solutions
• Proven ability to simplify complex systems and identify potential failure scenarios
• Experience in automation and instrumentation
• Responsible for resolution of incidents and problems within the team
• Ensure that the right problem-solving techniques and processes are applied by the team and vendor partners
• Build and deploy automation around causation and correlation of events in our infrastructure
• Provide strict production gatekeeper function by reviewing proposed solutions ensuring proper standards are adhered to
• Advocate for and implement reliable design patterns (circuit breakers, graceful degradation, gameday etc.)
• Understand thoroughly the end-to-end application support process and escalation procedures and be fully conversant with all support tools used to provide effective support in the relevant area (e.g. service operations)
• Maintain an end-to-end view of the application and infrastructure landscape
• Provide input and contribute to Production Management related audits
• Responsible to update Runbooks and KEDB (Known Error DataBase) when required
• Participate in all BCP (Business Continuity Planning) and component failure tests based on the run books
• Drive and ensure compliance to knowledge management across the supported applications

Skills You’ll Need:

• Service Operations experience within a global operations context
• 8+ yrs. experience in IT in large corporate environments, specifically in controlled production environments in Financial Services Technology, FinTech or a client-facing function
• This role primarily involves the application known as Atlas/db-internet/GBS, running on HP Nonstop (formerly Tandem) systems.  Knowledge of Tandem is essential, with knowledge of the application or variant desirable.
• Knowledge and experience of tools such as Reflex, Multibatch, Netbatch essential
• Knowledge and experience in spoolers, TMF, FUP, SQL, MQ, PATHWAY essential
• Experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function; global transaction banking/corporate and investment banking experience is a plus
• Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall
• Experience of supporting co