Senior Data / Business Analyst - healthcare analytics

We are seeking a Senior Data / Business Analyst to support healthcare analytics initiatives focused on disease states and therapy categories with ongoing patient resupply. This role partners closely with business, operations, product, and technology teams to translate complex business questions into data-driven insights, reporting, and decision support.

As a senior healthcare data analyst, this individual will drive insights and performance improvements across patient resupply, operations, and revenue. Leveraging tools such as SQL and Snowflake, they will analyze complex healthcare data to identify trends, improve patient adherence and outcomes, optimize operational workflows, and reduce revenue leakage. This role blends deep healthcare domain knowledge with strong technical and analytical expertise to enable data-driven decision-making across the organization.

Key Responsibilities

• Develop deep expertise in healthcare resupply workflows, including eligibility, adherence, utilization, payer requirements, order cycles, and fulfillment
• Partner with stakeholders to define business needs and translate them into scalable analyses, dashboards, and reporting
• Use SQL and Snowflake to extract, transform, analyze, and validate data across multiple sources (patient, orders, claims, CRM, operations)
• Analyze performance across disease states, therapy categories, patient segments, providers, payers, and operations
• Identify trends and drivers impacting adherence, resupply timing, order conversion, revenue leakage, and operational efficiency
• Build and maintain dashboards, KPIs, and executive reporting to support performance management
• Conduct ad hoc analyses and deliver actionable recommendations to solve complex business problems
• Collaborate cross-functionally (data, BI, product, operations) to improve data quality, metrics, and analytics infrastructure
• Ensure data accuracy, consistency, and alignment across all reporting outputs
• Communicate insights clearly through data storytelling to technical and non-technical audiences

Focus Areas

• Patient resupply eligibility and reorder timing
• Therapy adherence and utilization trends
• Disease-state and therapy-category performance
• Order conversion, cancellations, and abandonment
• Payer requirements and documentation impacts
• Patient segmentation and outreach effectiveness
• Operational productivity and fulfillment performance
• Revenue leakage, missed resupply opportunities, and retention

Ideal Candidate

• Strategic, hands-on analyst with strong healthcare and technical expertise
• Proficient in SQL and Snowflake for data querying, validation, and analysis
• Trusted partner to stakeholders, translating business needs into actionable insights
• Focused on improving patient outcomes, operational efficiency, and revenue performance
• Experienced in analyzing patient, payer, provider, and resupply behaviors
• Identifies trends, risks, and optimization opportunities

Qualifications

Experience

• 5+ years in data, business, or healthcare analytics
• Healthcare experience in DME, pharmacy, home health, chronic disease management, or resupply models
• Experience working with large datasets and delivering actionable insights
• Ability to gather requirements and translate into analytical solutions
• Experience analyzing : patient orders, resupply, and adherence, claims, payer rules, and revenue cycle data, Utilization and fulfillment performance
• Cross-functional collaboration with operations, product, sales, finance, or customer success

Skills and Abilities

• Advanced SQL (joins, CTEs, window functions, aggregations, optimization)
• Experience with Snowflake or similar cloud data platforms
• Proficiency in BI tools (Tableau, Power BI, Looker, etc.)
• Strong analytical and problem-solving skills in complex environments
• Ability to translate data into clear, actionable insights
• Excellent communication with technical and non-technical audiences
• High attention to detail and data accuracy
• Knowledge of HIPAA and healthcare data privacy
• Understanding of patient lifecycle, engagement, and recurring revenue models
• Experience documenting metrics, data definitions, and reporting logic

We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver c