Customer Service Representative

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives in Germantown, WI. Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!

Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions. 

You will meet all customer requirements for a Business Unit with the goal of total customer satisfaction by entering and processing customer orders, communicating all customer requirements to appropriate departments, and ensuring that all orders are shipped as requested by the customer.

RESPONSIBILITIES

• Processes customer order expedite and change requests by working with production and purchasing to determine availability of products.
• Performs reviews of the released orders to ensure order status is up to date in the system, works with various departments to determine the status of orders, and communicates to customers the status of their orders.
• Works with Quality to satisfy customer complaint issue; generate customer product return paperwork as needed.
• Releases customer purchase orders to production and verifies customer orders for assigned Business Unit(s) to ensure proper level of detail
• Verifies customer sample orders into the ERP

PERKS & BENEFITS  

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.  

QUALIFICATIONS 

• 3+ years in a Customer Service role
• High school diploma or equivalency
• Bachelor’s degree or manufacturing experience a plus
• Very strong customer service skills
• Thorough and attentive to details
• Very good verbal and written communication skills
• Comprehension to read and understand customer specifications and apply critical thinking skills
• Ability to use MS Office applications (Excel, Word, Sharepoint, Teams, etc.) as well as Enterprise Resource Planning (ERP) systems and other sales systems