Bilingual Sacramento Call Center Agent - Medicaid and Medicare

Join Fortuna's team as a full-time medical call center agent working remotely from the comfort of your home. We are searching for seasoned high-volume call center professionals with a minimum of six months of experience in call center operations. Candidates must be located within a 50-mile radius of Sacramento, California. Proficiency in Office 365, adeptness in handling a fast-paced, high volume of calls, and the ability to multitask are essential for success in this role. We'll provide you with the necessary home office technology equipment and comprehensive paid training to ensure your success in this role.

This position starts on October 1st and will have a 4-week paid training program. You will have to drive to the facility to pick up your office equipment.

WHAT WE OFFER:

• Comprehensive Medical, Dental, and Vision insurance coverage
• Sick time benefits
• Training Program, engage in a robust 4-week paid training program designed to equip you with the essential skills and knowledge for the role.
• Weekly incentives for meeting attendance metrics. An additional $25.00 per week during training and $50.00 per week when actively working.
• We will supply you with a work laptop and accessories.

WHAT YOU'LL DO

• Work remotely, Monday through Friday from 8:00 AM to 5:00 PM.
• Complete a 4-week remote training program with no absences.
• Handle incoming calls and address customer or provider inquiries or escalate them to the appropriate channels.
• Process calls efficiently to meet or surpass performance metrics.
• Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
• Collaborate with team members, management, and customers to resolve customer service issues effectively.

WHAT YOU'LL BRING

• Minimum one (6) months of prior experience in inbound customer service, either in government or private sector settings.
• Typing skill level of 30 WPM and 95% accuracy.
• Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
• Strong problem-solving skills, both written and oral, to address inquiries with professionalism.
• Minimum internet service with download speeds of 50 mbps is required.
• Bilingual Spanish proficiency is required.

Fortuna operates as a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools www.gofortuna.com.