Senior Family Access Manager - Gulf Coast

About Acadia Pharmaceuticals

Acadia is advancing breakthroughs in neuroscience to elevate life. For 30 years we have been working at the forefront of healthcare to bring vital solutions to people who need them most. We developed and commercialized the first and only FDA-approved drug to treat hallucinations and delusions associated with Parkinson’s disease psychosis and the first and only FDA-approved drug for the treatment of Rett syndrome. Our clinical-stage development efforts are focused on Prader-Willi syndrome, Alzheimer’s disease psychosis and multiple other programs targeting neuropsychiatric symptoms in central nervous system disorders. For more information, visit us at Acadia.com and follow us on LinkedIn and X.

Seeking Talent Near: Atlanta, GA; Birmingham, AL; Savannah, GA

Provide expert field-based access and reimbursement support.  Responsible for serving as a dedicated point of contact to healthcare providers and Rett families for their on-label Trofinetide access related questions in his/her geographic territory. The role acts as an integral liaison between HCP, patient families, hub/specialty pharmacy, and payers. The FAM will act as the subject matter expert for other Acadia Commercial, Medical and Advocacy team members. The FAM will be responsible for the continued development and evolution of the FAM organization and Patient Support Services as a whole.  The FAM is a non-demand generation role within Acadia.

Primary Responsibilities:

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers and patient families on navigating the patient access process
• Proactively work with assigned Center of Excellence (COE) and HCP accounts to build and maintain Trofinetide access related knowledge
• Work seamlessly and in coordination with Acadia customer support services, hub/specialty pharmacy, and other field teams while supporting patient access
• Escalate local payer issues to Family Access leadership
• Condense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
• Provide in-service to COE and community physician offices on all aspects of the prescription process including but not limited to; prior authorization requirements, hub/specialty pharmacy process and patient family resources
• Communicate with patient families and Care Givers, to help navigate and clarify access questions
• Provide expertise on region specific plans, local Medicaid plans and challenging national plans to FAM team members and commercial partners in tandem with FAM leadership
• Serve as subject matter expert driving partnership opportunities, problem solving solutions and implementation of strategic initiative
• Identify and execute on opportunities to provide leadership within the FAM team and cross functionally
• Provide formal mentorship with new FAM team members
• Provide informal mentorship and development opportunities to cross functional colleagues interested in Patient Support Services
• Identify training and development opportunities related to Patient Support Services and the broader organization
• Ensures that all actions, both internally and externally working on Acadia’s behalf are in compliance with all laws regulations, policies and demonstrates Acadia values

Education/Experience/Skills:

Bachelor’s degree and 7 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus.  Rare Disease, Product Launch, Advocacy, Medicaid and Med