Catering Sales Coordinator

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From fine dining restaurants to residential dining, USC Hospitality serves over 65,000 students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

We are seeking a Catering Sales Coordinator to join our rapidly growing team.

The Opportunity:

We are a team of seasoned, driven professionals and need a passionate, hardworking Catering Sales Coordinator to help us improve upon our success. You will be at ease communicating with others and take pride building and maintaining new relationships. Our customers will look to you as a source of guidance and knowledge in all things Hospitality, and you will ensure that all of their expectations are exceeded.

The Accountabilities:

• Perform various administrative duties and support for daily operation of sales department and manager. Coordinate event sales services and activities. Schedule meetings and events. Arrange with vendors for services, prepare agendas and correspondence, gather and organize supporting information, and oversee production and distribution of related materials. Perform and audit banquet checks and complete the billing process with finance department. Attend functions to ensure satisfactory outcome.

• Cultivate relationships with new customers and maintain working relationships with existing customers and book events as assigned.

• Respond to inquiries or requests for information regarding event space, rates, policies, and procedures. Screen and prioritize incoming calls, determining what contact or action is required for satisfactory disposition.

• Maintain, update, and track event changes, scheduling of events and prospects in information database(s).

• Coordinate production and distribution of informational materials. Provide input and ideas regarding marketing services for a variety of audiences. Conduct research on local market, competition, and customer needs for management reports. Track and provide effectiveness of various marketing campaigns.

• Prepare monthly, weekly, or daily sales analysis, as needed. Gather information regarding client needs and satisfaction with services performed.

• Assist in preparing sales proposals, agreements, reports, and presentations.

• Assist in budget preparation and administration. Research costs. Track and monitor budget expenditures. Report on variances. Ensure purchase orders, signed contracts, and internal requisitions are processed in a timely manner.

• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Education: Bachelor’s Degree. Combined experience/education as substitute for minimum education.

• Experience: 2 years. Combined experience/education as substitute for minimum education.

• Expertise:

  • Administrative experience in an office, hotel, or convention center sales office.

  • Demonstrated attention to detail and excellence in customer service.

  • Exceptional organizational and communication skills. Ability to multi-task.

  • Ability to communicate effectively in English.

  • Presents oneself professionally, in line with higher education environment.

• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

What We Prefer:

• Education: Bachelor's degree

• Experience: 3 years of expe