Practice Transformation Clinical Manager (RN) Full time

Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Practice Transformation RN – Clinical Manager reports to the Director of Value-Based Programs. This position is responsible for leading and providing oversight for the daily operations of the care management team within the practice transformation department. This position is responsible for ensuring efficient care coordination, monitoring clinical performance metrics, and driving quality improvement initiatives across various clinic locations. This position bridges the gap between clinical practice and administrative oversight, ensuring that changes are adopted effectively and improve patient care. 

Essential Position Responsibilities

• Improve healthcare delivery within clinical settings throughout the clinic system through implementation of new technologies, processes, and workflows. 
• Work closely with practice transformation central team to prioritize workflow initiatives and quality measures across the enterprise.
• Collaborate with payors to understand performance expectations and patient care priorities and coordinate key take aways from payor meetings to implement best practices by effectively communicating these requirements to care management staff.
• Attend clinic performance review meetings to assess quality metrics and identify improvement opportunities
• Support clinic managers in achieving revenue targets through successful value-based contract performance and quality measure attainment.
• Develop and maintain standard operating procedures for care management processes.
• Partner with clinic managers to integrate performance measure capture into daily clinic staff workflows and ensure alignment with enterprise quality goals.
• Identify opportunities for clinic workflow optimization and efficiency improvements
• Support practice-wide quality improvement initiatives and accreditation maintenance working collaboratively with