Clinical Administrative Coordinator

This position is Remote in Tampa, FL. You will have the flexibility to work remotely* as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinator plays a key role in ensuring the completion of established processes and protocols. This position collaborates effectively with all members of the care team to uphold the organization's mission and vision, while consistently delivering exceptional customer service. The coordinator also supports clinical teams in achieving both service and care delivery goals.

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays 
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account 
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 
• 401(k) Savings Plan, Employee Stock Purchase Plan 
• Education Reimbursement 
• Employee Discounts 
• Employee Assistance Program 
• Employee Referral Bonus Program 
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) 
• More information can be downloaded at: http://uhg.hr/uhgbenefits

This is for a full-time (40 hours/week) telecommute position in Tampa, Florida.  The schedule is Monday through Friday an 8-hour shift between the hours of 8:00 am to 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer up to 4 weeks of training Monday-Friday, 8:00 am-5:00pm EST.

Primary Responsibilities:

• Act as a Subject Matter Expert for other team members 
• Work with the clinical team to manage requests for services 
• Manage the intake of members or the admission/discharge information post notification 
• Manage the referral process, processing incoming and outgoing referrals and authorizations, including intake, notification and census roles 
• Resolve inquiries from members and/or providers 
• Completing special projects 
• Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.  

Required Qualifications:

• High School Diploma / GED OR equivalent work experience  
• Must be 18 years of age OR older  
• 2+ years of customer service experience analyzing and solving customer problems 
• Ability to travel up to 10% locally to attend team Quarterly meetings
• Intermediate level of proficiency with Microsoft Word (create documents, edit), Microsoft Excel (create, edit, save documents), Microsoft Outlook (email and calendar management), and the ability to use multiple web applications
• Ability to work full-time (40 hours/week) Telecommute position in Tampa, Florida. The schedule is Monday through Friday and an 8-hour shift between the hours of 8:00 am to 5:00 pm EST.  It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 1+ years of experience working with Medicare and/or Medicaid Services 
• 2+ years of experience working in the health care industry 
• 2+ years of experience working with medical terminology 
• Work at home experience 
• Experience working in metrics driven environment  
• Knowledge of ICD-10 and CPT codes

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