Relationship Manager (Remote)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities.

THE IMPACT YOU WILL MAKE

The Relationship Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop customer relationships across business units and/or customer accounts, and strive to do what's right for our customers.
• Identify executives, managers, and team members to support customer relationships.
• Lead the team in supporting and selling the Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
• Provide support for operational activities.
• Provide subject matter expertise, best practices, and recommendations to the team.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 4 years
• Knowledge of customer relationship management (CRM) practices
• Understanding of the comprehensive end-to-end mortgage process
• Knowledge of the financial services industry, market, regulatory environment, client business practices and needs and able to interpret and apply issues and developments to the area
• Strong problem solving and critical thinking skills
• Strong written and verbal communication skills
• Strong presentation skills
• Interpersonal skills
• Quickly adapts to technology

Desired Experiences

• Bachelors degree or equivalent
• Management of large-scale third-party relationships and agreements

Additional Information

Job Title: Business Acct Mgmt Solutions - Customer and Partner Mgmt - Lead Associate

Job ID: REF11801O

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is primarily a hybrid company.  We embrace flexibility for our employees while providing office space for in-person work and collaboration.  This role is classified as Remote. If you speak with a Recruiter, they will provide you with more information about the definition of this classification.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.