Associate Director, Servicer Evaluations – Mortgage Loan Operational Risk Analyst
S&P GlobalAbout the role
About the Role:
Grade Level (for internal use):
12The Team:
The Servicer Evaluations team assigns rankings and publishes research for mortgage and other servicing clients. Our rankings provide an opinion of a servicer’s operational strengths, weaknesses, and overall abilities to service mortgages or other assets compared to its peers.
The Impact:
We are seeking a self-motivated team member with robust analytical and communication skills who will meet with and manage a set number of servicer client relationships, create committee presentations, write rationales and press releases to publicly announce servicer ranking actions, and maintain the systems of record and databases. We collaborate with our RMBS, CMBS, and other structured finance ratings teams to keep each other current with industry trends.
What’s in it for you:
- Opportunity to expand your ability to assess the risks and controls embedded in the operations of companies responsible for servicing a wide range of asset classes.
- Chance to enrich your professional network by interacting with client management teams, industry experts, and analysts across North America and Europe.
- Increased awareness of residential and / or commercial real estate markets and loan servicing.
- An opportunity to enhance your analytical, communication, and presentation skills while supporting the ranking process.
- Expand your database, Excel and writing skills, project management capabilities, and attention to details while also being a champion for process changes and using AI.
Responsibilities:
- Lead the communication and relationships with our clients’ executives, line managers, and staff across various functional areas.
- Collect, analyze, and synthesize client provided data to propose new rankings or recommend changes to existing rankings that are consistent with our analytical approach and industry trends.
- Prepare necessary information for committee presentations to ensure timely release of rankings.
- Publish ranking commentaries, ranking rationales, full analyses, market commentaries, and industry reports.
- Foster collaboration with team members and supporting functions, including publishing, operations, communications, and marketing to ensure the integrity, transparency, and timeliness of our rankings.
- Maintain the accuracy of internal systems that support the rankings process, adhere to internal quality measures, and provide guidance and support to analysts as directed.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $120,400.00 to $170,500.00. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
What We’re Looking For:
- Bachelor's degree required, preferably in finance, economics, operations or business management, communications, or English.
- Minimum of 6 years of relevant work experience in loan servicing, operations, audit, finance, research, accounting, mortgage lending, or commercial or consumer credit.
- Ability to work independently and as part of a team in a global, multicultural environment.
- Strong analytical, written and verbal communication, presentation, problem solving, time management, and interpersonal skills.
- Basic proficiency in MS Office products (Word, Excel, Access, PowerPoint, etc.) is essential. Advanced Excel skills and willingness to adapt to and incorporate AI into your analysis are preferred.
- Strong organizational skills, including the ability to prioritize competing tasks, meet deadlines, and maintain accuracy of data.
- Customer service orientation.
- Willingness and ability to travel, sometimes with short notice.
About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading
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