Lead, Clinical

Description

Lead Medical Assistant – Dermatology  

Are you looking for a position in the medical field that provides a meaningful experience to make a difference in patient's lives every day? Pinnacle Dermatology, part of the QualDerm Partners family, has an opening on our dynamic team as a Lead Medical Assistant, full time (5 days/week, no weekends) in our Plymouth clinic. If you are reliable, conscientious and excited to be part of a growing company with a mission to provide skincare solutions that improve lives, apply today.  This is a great position for someone who is interested in taking their MA career to the next level and is able to motivate and inspire their team to ensure they work as efficiently and effectively as possible. Previous experience in a medical clinic setting is preferred, and dermatology experience is highly desired, but not required.  

QualDerm is extremely proud to be a place where people want to come to work. As a fast growing medical and cosmetic dermatology provider, our team members all work together to ensure extraordinary care of our patients.

As we say, “you’re either taking care of our patient or taking care of those caring for our patient.”

Essential Duties and Responsibilities

• Act as a first level, go to person, for the providers and staff regarding troubleshooting issues regarding supplies, EMA, and patient flows throughout the practice.
• Maximize overall patient flow, including reassigning medical assistants as needed due to patient volume differences or temporarily to assist another team for backlogs.
• Ordering, sorting, storing, restocking, and inventory of all medical supplies.
• Assure smooth patient flow by prioritizing the following: rooming patients; taking appropriate patient histories, setting up room for anticipated procedures; sterilizing used instruments, preparing an adequate supply of surgical trays; anticipating provider(s) needs; assisting provider(s) during exams and procedures, and returning patient/pharmacy calls in a timely manner.
• Works effectively with insurance companies to get all biologic drugs and other medications approved.
• Pre-Authorization initiated same business day.
• Procedure tray, instrument, and equipment set-up according to instructions. Able to numb patient as directed by the provider.
• Ensure medical assistants are completing to do tasks, including assisting with other providers to do lists
• Reassign medical assistants to phones if needed
• Assist the Office Manager to research patient issues, such as complaints, registration, and billing issues related to how a provider or MA coded the chart, and then communicating findings to the director.
• Lead new medical assistants with on-the-job training.
• Assist with communicating and monitoring any new processes and procedures for the department.
• Assist with providing input to the Office Manager on employee performance.
• Organize patient flow according to protocol (as scheduled with any late appts working into the schedule on providers discretion)
• Be knowledgeable of office financial policies and fees.
• Help with office housekeeping duties as directed.
• Other duties as assigned by Office Manager.
• Prepare path/lab specimens per protocol; complete path/lab requisition forms accurately and completely; document specimens in path log.
• Review pathology and lab results with patients per providers instructions.
• Document visit in EMR clearly and accurately as directed.
• Respond to patient questions in office and on phone as instructed.
• Schedule surgical procedure appointments on computer as necessary.
• Phone prescriptions and refills to pharmacy according per providers instructions.
• Be familiar and compliant with OSHA Blood Borne Pathogen standards.
• Clean, sterilize, and inventory all medical equipment and instruments. Keep appropriate records of maintenance program.
• Maintain medication samples and discard out-of-date supplies.
• Maintain infection control policies of office.
• Upkeep and cleanliness of exam rooms, supply cabinets, and drawers always well stocked.
• Fulfill patient care responsibilities as assigned, assist doctor with patient care.
• Escort patient to and from exam room, help patient prepare for exam. Review Health History to make sure it is complete and updated.
• Clean/straighten exam room and empty laundry bin between patients.
• Document all medical instructions given to patients.
• Knowledgeable and compliant of HIPPA privacy standards.
• Knowledgeable of all products and procedures in office. Be able to explain both to patients
• Obtaining preauthorization for medications required.
• Schedule appo