Customer Coordinator (Part-time)

Description

Key Responsibilities:

This position requires multitasking across various areas, including Export and Import Customer Service & Documentation, Logistics (laden and empty), and Operations.

• Provide high-quality service to customers, handling import and export-related inquiries and requests.
• Oversee equipment management, including reporting, forecasting, error handling, repairs, EDIs, claims, port operations, and vendor procurement.
• Ensure the efficient handling of documents and data to support seamless and timely cargo handling.
• Effectively communicate with internal and external teams to ensure the successful completion of tasks such as booking requests, forwarding orders, MNR authorizations, and workflow requests, including coordination with terminal systems.
• Maintain data consistency within systems and ensure proper archiving of paper files for internal and external audits.
• Ensure adherence to relevant regulations and guidelines related to booking notes, B/L regulations, forwarding and transport rules, and sea terminal/depots regulations.

Requirements

• Familiarity with booking notes, B/L-related regulations, forwarding and transport rules, and container technical specifications is a plus. Open-minded and fast learners are encouraged to apply.
• Prior experience in forwarding or liner agency is beneficial.
• Proficiency in IT systems (SAP modules, MS Office and terminal web applications) is an advantage.
• Fluency in Polish and excellent English skills are required.

We are looking for candidate who demonstrates the following competencies:

• Build effective partnerships with internal and external customers to ensure a high level of satisfaction.
• Manage complex tasks and team projects within set timelines and priorities, with a focus on cross-functional collaboration.
• Follow established processes and contribute to creating and improving policies and procedures based on KPIs and objectives.
• Promote teamwork and collaboration, ensuring team success over individual accomplishments.
• Challenge existing processes, initiate new ideas, and identify opportunities for improvement.