Guest Experience ADA/Plaza Ambassador | Part-Time | UBS Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Our Guest Experience ADA/Plaza Ambassadors will be essential in creating a safe and memorable experience for all guests at UBS Arena but will focus on our ADA guests. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our ADA guests in addition to access and crowd control for UBS Arena.  ADA Ambassadors will be there every step of the way, from when our guests park their cars to when they finally arrive at the arena. Will offer specialized service to our guests with disabilities, and a wheelchair to whomever requires one either by necessity or for comfort.

 

This role will pay an hourly rate of $21.50. 

 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

 

This position will remain open until December 31, 2025.

About the Venue

UBS Arena at Belmont Park is made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The state of the art arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.

 

UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard.

 

Located on the historic grounds of Belmont Park, UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car.

Responsibilities

• Ability to communicate clearly
• Ability to give concise directions to guests
• Ability to work in outdoor conditions
• Aid in orderly ingress and egress
• Assist guests in finding their seats, restrooms, concessions, and other venue amenities
• Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Assist with crowd control measures
• Complete incident reports for accidents and out-of-the-ordinary events while transporting
• Complete wheelchair logs to document escorts
• Coordinate with the dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles
• Comply with all gate/section checkpoint screening requirements and processes
• Control access and press buttons to the elevator to limit patrons touching elevator buttons
• Effectively communicate safety and security measures throughout the arena
• Identify opportunities to create memorable experiences for guests.
• Manage elevator capacity
• Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus
• Project a positive and friendly image when interacting with guests, and responding to inquiries from venue staff, and the public
• Provide accurate facility information with excellent customer service to patrons
• Provide exceptional guest service
• Provide specialized assistance, general information, and clear directions to guests
• Respond to and/or escalate guest complaints, concerns, and compliments
• Scan in each ticket to events
• Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards that may cause an accident
• Utilize electronic devices such as handheld devices, computers, and/or tablets
• Understand, retain, and adhere to safety protocols and procedures
• Understand, retain, and provide event information to guests
• Other organizational and administrative duties as determined by management

Qualifications

• 18 years of age or older
• Experience in a customer service-based industry is essential
• Experience within a sports, enter