Business Support Specialist - Customer Operations

Requisition:  82527

PSEG Company:  Public Service Electric & Gas Co.

Salary Range: $ 77,200 - $ 122,200

Work Location Category: Hybrid Fixed

 

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

Gain knowledge and experience through a variety of structured and supervised assignments, augmented by appropriate training. Customer Care Measurement Operations is responsible for maintaining measurement device records.  The Measurement team supports materials management and meter testing.  The position is assigned a primary location in Springfield, NJ and at times requires travel to other company locations usually Hackensack, NJ and the successful incumbent must be flexible with their work schedule.

Job Responsibilities

Manages and enhances the MAUI meter records database.  The MAUI system not only maintains all electric and gas meter test records, but it also has several interfaces to exchange data to and from SAP.

The position is technical in nature. Responsibilities include software and hardware attributes: software include but not limited to programming with Microsoft products such as Microsoft .NET and Visual Basic (VB) or C related products (C#, C++), Microsoft SQL Server, queries and SSIS manipulation components, Python, PowerShell, both interactive and command line querying. Hardware attributes include Intel products running Windows operating system (Windows server and client) that are used by the various environments (MAUI, SQL Server, PCs that interface with the shop test equipment). Hardware also includes physical connections between the shop equipment and the PCs supplied by our IT department, i.e. comm ports and security.  

The position interfaces not only with internal clients but with our IT partners to align on security and technical demands accordingly and needs to maintain alignment between MAUI, the test equipment and the various test shops (Hackensack and Springfield).

Prepare reports (daily, monthly, annually, and adhoc). Actively participate in problem-solving initiatives to determine root cause, gap analysis, along with the development and implementation of process improvement recommendations. Supporting IT projects or cross-functional teams. Identifying business requirements and developing test scenarios for SAP system fixe