HR Business Partner De Pere, WI

About NCS 

National Carwash Solutions is one of the largest providers of car wash equipment, parts, chemicals, and service in North America. Our manufacturing plants and regional distribution centers — producing and delivering the equipment, parts, and chemicals behind brands like MacNeil, Ryko, and VacuTech — keep wash sites supplied and running for customers nationwide. This role sits at the heart of that operations organization, partnering with plant and distribution leaders to build a strong, well-supported workforce. 

 

Position Summary 

The HR Business Partner (HRBP) serves as the primary strategic HR contact for NCS's Plant Operations and Regional Distribution organization — based at the De Pere, Wisconsin plant and supporting Regional Distribution Centers located across multiple states, ranging from Operations Directors and managers down to plant and distribution supervisors, warehouse staff, and hourly associates. Partnering closely with the HR Director, the HRBP advises and coaches people leaders, manages complex employee relations matters, and drives initiatives in retention, performance, and manager capability across multiple time zones and a wide range of management styles. This is a hands-on partner role for a seasoned HR professional who thrives supporting an hourly, plant- and distribution-based workforce in a multi-state environment. 

Key Responsibilities 

• Serve as trusted advisor and coach to people leaders across plant operations and distribution (Ops Directors, Plant/Operations/Distribution Managers, and supervisors), supporting a wide range of management styles and experience levels. 
• Manage and resolve complex employee relations matters, including investigations, conflict resolution, performance concerns, and exit decisions, partnering with the HR Director and legal as needed. 
• Guide managers through the full performance management cycle — goal setting, reviews, calibration, coaching plans, and performance improvement plans. 
• Advise on multi-state employment law compliance, ensuring HR practices align with varying state and local requirements across the field footprint. 
• Analyze turnover and engagement trends for plant, manufacturing, distribution, and warehouse roles, and partner with operations to develop and execute retention strategies. 
• Support workforce and organizational planning, including org design, leveling, staffing needs, and succession for the regional structure. 
• Partner with operations and EHS leaders to reinforce safety and compliance expectations within the field workforce. 
• Lead or support change management efforts as the organization grows and restructures. 
• Provide input on compensation, leveling, and offer decisions in partnership with the HR Director. 
• Build people-leader capability through coaching, training, and consistent application of HR policy and practice. 
• Partner with and provide direction to the HR Generalist on day-to-day execution, escalations, and process improvement. 
• Champion the use of AI for continuous improvement, partnering across HR to redesign and automate processes rather than simply speeding up existing tasks. 

Required Qualifications 

• 7+ years of progressive HR experience, including direct support of hourly and corporate/support-function populations in a manufacturing and/or distribution environment. 
• Working knowledge of multi-state employment law and the ability to apply it across a distributed workforce. 
• Demonstrated experience independently handling complex employee relations matters in a manufacturing and/or distribution setting, and coaching managers. 
• Strong judgment, discretion, and the ability to build trust and partner with leaders at all levels across the organization. 
• Effective communication and influencing skills across time zones and varied management styles. 
• A working understanding of what AI tools can do beyond routine tasks (e.g., drafting), with a demonstrated willingness to learn, experiment, and apply them to improve real processes. 
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