Director of Integrated Facilities Management - Atlanta, GA

Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. 

Job Overview

As Director, Integrated Facilities Management, you will partner with the VP, Integrated Facilities Management and play a critical role in building and directing a scalable, centralized, world class facilities function – including focus areas of Preventative Maintenance, Turn Teams (MRO), and Project Teams.  You will be a liaison and business partner to the Managing Directors, Directors of Operations, etc. and a subject matter expert in the areas of facilities maintenance, customer and client service, financial management, budgeting and reporting, CMMS/work order/service request systems implementation, optimization, reporting and analyses.

Roles You Will Play

Responsibilities Include:

 

• Support compliance with Cortland standards in facility management, financial management, and operational policies and procedures
• Lead programmatic evaluation of current service request processes, tools, systems, reports, and metrics.
• Determine gaps, challenges, opportunities and improvement areas in the service request sphere, design, recommend and implement approved solutions and improvements.
• Review existing R&M service data in current systems for validity, integrity, and accuracy.  Report on identified problem areas within datasets with improvement plans to salvage usable data for go-forward trend analysis.
• Determine if redesign and/or repopulation of existing service request tools (OneSite, SightPlan) are viable to serve the future state IFM goals and objectives; and if not, can improvements be made to improve data usability in the short term while final CMMS solution is identified, purchased, implemented, etc.
• Heavily involved with the thought leadership, scoping, evaluation, set up, build out, rollout, and implementation of new CMMS platform; as well as, LCAM tools and functions.
• Partner with Building Automation, IT, Procurement, Facilities, etc. to lead efforts in CMMS compatible smart sensor technology.
• In conjunction with market leaders, evaluate current SLA’s and KPI’s for R&M services delivery and determine what, if any, improvements are necessary.
• Work with Market Community Leadership, Investments, CPAT, Facilities, etc. to support due diligence efforts, asset inventory process, LCAM development, site inspections (including templates, cadence, expectations, etc.).
• Manage Facilities Coordinator for service request triage, follow up and tracking as well as vendor scheduling and coordination.
• Support centralization process and pilot programs for preventative maintenance (HVAC, water heater) and turn teams where density allows.
• Partner with Ancillary Services and Procurement regarding centralization and/or consolidation of soft-services – janitorial/housekeeping, landscaping, pest control, waste services (to include Valet Waste), etc.
• Support definition and buildout for potential IFM SME’s for inclusion in portfolio wide COE teams.
• Able to effortlessly work across teams (Cortland in-house, Cortland partners, vendors, et al) as well as up and down the org charts.
• Effectively manage an industry-leading preventive maintenance program once instituted.
• Build relationships across the organization to advance initiatives.
• Provide thought leadership and strategic vision to all Facilities-related projects.
• Challenge industry standards and optimize wherever possible.

 

Support Facilities and Service teams, as needed, regarding:

• Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly
• Assess and implement insourcing opportunities
• Optimize site service and support teams to optimize NOI
• Mainain client satisfaction with delivery of facility management services and support programs to increase customer satisfaction
• Enforce all company policies and training requirements regarding safe and efficient operations and work practices

  

The Impact You Can Make

 

• Building a world-class centralized facilities management platform for Cortland
• Consistently delivering high quality services that meet community satisfaction
• Enabling cost-effective scaling of centralized facilities manage