Customer Service Professional V

Title: Customer Service Professional V 
Company: Tampa Electric Company 
State and City: Florida - Ybor City
 

TECO Energy has electrifying opportunities for Customer Service Professionals!

Don’t miss this chance for an exciting career with powerful benefits! 

 

Our Customer Service Professionals (CSPs) earn $20.74 per hour. Pay will increase after completing the 8-week training. Bilingual (English/Spanish) CSPs earn an additional $1 per hour differential after completing training.

 

That’s just the start of how we can light your way to a fantastic career.

 

What you’ll do (Responsibilities):

• Make a positive impact on customers’ lives.
• Support the company’s success.
• Build a stable career.
• Address customer inquiries about services and outages via phone, email, and social media.
• Work independently and as part of a team.
• Learn new skills in an 8-week paid training program.

 

What you’ll need (Position Requirements):

• A valid high school diploma or equivalent,
• Two years of experience in a customer facing related environment (e.g., Student Council, Student Clubs, Religious or Group Organizations, Team Sports Captain, or prior employment experience),
• Excellent phone, email & written communications skills,
• Basic working knowledge of computer skills including Microsoft Office (Word, Excel, PPT, etc.),
• A passion for customer service with empathetic nature and problem-solving inquisitiveness.

 

What we look for (How to Stand Out):

• Self-Motivated Go-Getters: You thrive in a team of like-minded individuals who share your get-stuff-done mentality.
• People and Change Enthusiasts: You love making a positive impact and consistently show it through your actions and results.
• Dynamic Environment Lovers: You enjoy a fast-paced, supportive, and stimulating workplace.
• Challenge Seekers: The opportunity to improve yourself, your team, and the company excites you!

 

Perks and Benefits (Why TECO?):

Medical, Dental, Vision Plans

• A company-funded Health Savings Account,

Financial benefits including 401(K) with matching company contributions, plus a Pension and stock purchase plans,

Other Benefits:

• PTO and Company Holidays, including a floating holiday, Life Insurance, Short-term and Long-term disability insurance, Parental Leave, Adoption Assistance, Tuition Reimbursement, EAP, Wellness Programs, On-site gym,
• Mandatory in person training with possibility for a hybrid work schedule after training is completed,
• Opportunities for growth and development within TECO,
• Earn $20.74/hr. Pay will increase after completing 8-week training.
• Bilingual (English/Spanish) CSP’s earn an additional $1.00 per hour differential upon completion of training/nesting! (While taking calls.) Se desea la habilidad de comunicarse excelentemente en escrito y verbal en Inglés y Español. (You will be testing in Spanish)

 

Learn & Earn (We train you to be successful):

• Training hours are 8:00 am – 5:00 pm, Monday through Friday at our Ybor location,
• You must be present every day and complete the entire training class along with meeting the performance and attendance standards defined during class orientation. Tests to ensure your progress will be administered throughout training,
• After you successfully complete your training, you will be moved to your work schedule,
• Your schedule is determined by business needs and seniority,
• Call Center Business Hours are from 7:30am to 630pm.

 

What does the selection process look like: (What’s Next?):

• After you have applied, you will be invited to complete TECO Customer Service Web Assessment.
• We will provide you with detailed instructions via email.
• The assessment will be sent on Jan 6, 2025, and you will have 5 days to complete it.
• Once you have completed the assessment, our hiring team will review the results and contact you if we decide to move forward in the interview process.

 

Apply now

For an electrifying career in a fast-paced, rewarding environment.

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Pr