Senior Relationship Manager (Remote)

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will help lead our industry forward and make your career.

Job Description

As a valued contributor to our team, you will advise the team on methods and processes for overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, managing, or coordinating operational activities for the team with the help of executives and staff managers.

THE IMPACT YOU WILL MAKE
The Senior Relationship Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop strategic customer relationships across business units and/or customer accounts, and strive to do what's right for our customers.
• Identify executives, managers, and team members to support customer relationships.
• Advise the team on promoting and selling Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
• Provide support for operational activities.
• Provide subject matter expertise, best practices, and recommendations to the team.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 6 years
• Strong understanding of the comprehensive end-to-end mortgage process
• Knowledge of customer relationship management (CRM) practices and experience with C-suite
• Knowledge of the financial services industry, market, regulatory environment, client business practices and needs and able to interpret and apply issues and developments to the area
• Strong problem solving and critical thinking skills
• Strong written and verbal communication skills
• Strong presentation skills
• Interpersonal skills
• Quickly adapts to technology

Desired Experiences

• Bachelor degree or equivalent
• Management of large-scale third-party relationships and agreements

Additional Information

Req ID: REF11783N

Job Title: Business Acct Mgmt Solutions - Customer and Partner Management - Advisor

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.
 

The hiring range for this role is set forth above. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more