Intern in the Information Technology Department, Information Management

<p> </p> <p>Internship Opportunity in the <span contenteditable="false">Directorate of Internal Services</span>.</p> <p> </p> <p><span><b>Location</b></span></p> Noordwijk <h2><b>Our team and mission</b></h2> <p><b>This position is based at the European Space Research and Technology Centre (ESTEC) - Noordwijk, Netherlands</b></p> <p> </p> <p>The Application Services Division (HIF-IA) is responsible for providing end-to-end IT services dedicated to establishing, developing, operating, maintaining, evolving and supporting corporate application solutions and services across the Agency. This role is performed by closely interacting with the owners of the business processes from design to operations and throughout its entire lifecycle via a product-oriented approach. The responsibilities include supporting the process owners in implementing the digitalisation of their processes through automation, process reengineering and change management. These responsibilities will be carried out by making use of common infrastructure and services.</p> <p> </p> <p>Candidates interested are encouraged to visit the ESA website: <u><a href="http://www.esa.int">http://www.esa.int</a></u></p> <h2><b>Field(s) of activity for the internship</b></h2> <p><b>Topic of the internship: Information Management</b></p> <p> </p> <p>You will support information management initiatives in ESA by: <br/>  </p> <ul> <li>Providing assistance to project managers (helping to gather requirements, track deliverables; schedule meetings etc);</li> <li>Assisting with the introduction/implementation of records management functionality from both a technical and change management perspective;</li> <li>Helping to design and test approval/publication workflows for documents;</li> <li>Supporting a pilot project to prepare digital records for long-term digital preservation, using AI tools to extract and verify required metadata;</li> <li>Providing support to migration projects by communicating with affected stakeholders.</li> </ul> <p> </p> <p>As well as acquiring technical competencies in use of specific applications (e.g. SharePoint Online; AI tools; etc.), you will gain a broad knowledge of how IT tools can support organizational objectives concerning, inter alia, Records Management, Knowledge Management, Long-term Digital Preservation, Information Security and Personal Data Protection. </p> <p> <br/> By interacting with multiple stakeholders, you will learn how to interpret user requirements and how to communicate effectively in a multicultural environment.</p> <h2><b>Behavioural competencies</b></h2> <p>Result Orientation<br/> Operational Efficiency<br/> Fostering Cooperation<br/> Relationship Management<br/> Continuous Improvement<br/> Forward Thinking</p> <p>For more information, please refer to <u><a href="https://esamultimedia.esa.int/docs/careers/ESA_Competency_Framework.pdf" target="_blank">ESA Core Behavioural Competencies guidebook</a></u></p> <h2><b>Education</b></h2> <p>You must be a university student, preferably in your final or second-to-last year of a university course at Master’s level and you need to remain enrolled at your University for the entire duration of the internship.</p> <h2><b>Additional requirements</b></h2> <p>The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another Member State language would be an asset.</p> <p> </p> <ul> <li>Knowledge of and background in Information/Records Management;</li> <li>Ability to work collaboratively in a multicultural team environment; </li> <li>Excellent communication skills;</li> <li>Strong problem-solving skills and adaptability;</li> <li>Preferable knowledge of standards concerning long-term digital preservation;  </li> <li>Preferable knowledge of or experience in SharePoint Online; </li> <li>Preferable knowledge of or experience in Generative AI tools.</li> </ul> <p><span><b>Other information </b></span></p> <p>ESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. We therefore welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, beliefs, age, disability or other characteristics. Applications from women are encouraged.</p> <p> </p> <p>At the Agency we value diversity, and we welcome people with disabilities. Whenever possible, we seek to accommodate individuals with disabilities by providing the necessary support at the workplace. The Human Resources Department can also provide assistance during the recruitment process. If you would like to discuss this further, please contact us via email at <span><u>contact.human.resources@esa.int</u></span>.</p> <p> </p> <p>Please note that applications are only considered from nationals of one of the following States: Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the