Peer Case Manager - Family Re-Unification

POSITION OVERVIEW:

The Peer Case Manager will help clients navigate reuniting with their families in Alameda County. This will include but is not limited to supporting clients to understand their roles within their family units, strengthen communication, cultivate parenting skills, and foster healthy relationships with their children and/or other family members. Comprehensive case management and peer navigation services will take place via interviews with clients and family members; initial and ongoing assessments will guide linking clients to community providers and resources. The role also includes attending appointments with clients, to support them if they feel overwhelmed; facilitating communication between the client’s probation officer, and helping their probation officer better understand the client’s circumstances and challenges; serving as a role model or example of what is possible; and otherwise, being a safe, supportive resource and advocate for the client. The Peer Case Manager will report directly to the Program Lead. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative, inclusive work culture.

Essential Job Functions and Responsibilities: 

• Manage caseloads for clients to provide and track case management and care coordination services, including:
• Develop and maintain rapport with participants and maintain rapport and trust through consistent, regular meetings, including proactively communicating and soliciting updates from participants and consistent use of Motivational Interviewing techniques.
• Must be able to serve as peer mentors or credible messengers, who can establish a deeper level of trust with Participants. 
• Must help clients stay engaged and motivated in making progress towards the goals that are articulated. 
• Must provide resources and support services that will remove barriers to goals.
• Must track progress towards goals. 
• Must be able to support participants as they navigate through their reentry journey. 
• Facilitate the planning process of an individual's case plan; oversee, evaluate and monitor the implementation of case plan objectives.
• Provide outreach engagement, linkage, and follow up services to clients.
• Act as a role model, with the intention of inspiring, engaging, and advocating for client’s wellness and rights.
• Research and provide referral resources for participants in order to help them meet their needs.

Other 

• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate 

QUALIFICATIONS & EXPERIENCE:

• High school diploma or GED required.
• Spanish/English bilingual preferred. 
• At least 2 years of experience in case management, coaching and peer mentoring working with system-impacted or justice-involved individuals. 
• Demonstrated experience working in programs working with low-income and other vulnerable communities. 
• Demonstrated capacity and commitment to work in cooperation with a diverse team of professionals in regards to race; class; gender; sexuality; disability; age; immigration/citizenship status; religion/spirituality; and other social statuses.