EXECUTIVE CITYWIDE DIRECTOR, SNAP SPECIAL POPULATION INITIATIVES AND OTDA DEMONSTRATION PROJECT COORDINATION

Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE

The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of long-term self-sufficiency.

Under the direction of the SNAP ADC of Citywide Administrative Coordination and Special Services & Projects, with wide latitude for the exercise of independent action and judgment, the Executive Director of SNAP Special Population Initiatives and OTDA Demonstration Project Coordination is responsible for the executive oversight of the Supplemental Security Income (SSI), Residential Treatment Center (RCT), and NYS Department of Corrections and Community Supervision (DoCCS) Centers as well as serves as the lead point of contact for OTDA’s federal demonstration project, and the NYS Combined Application Project (NYSCAP).

The SNAP Special Populations are subject to distinct program participation requirements and complex workflows that are heavily dependent on automation in both the OTDA Welfare Management System (WMS) as well as NYC DSS Streamlined Paperless Office System (SPOS) and ancillary systems including the No-Change Interactive Voice Response system (IVRS)

SNAP Special Populations is comprised of the following areas:

Supplemental Security Income (SSI) SNAP 15 - Responsible for determining eligibility and recertification needs of SNAP Services, for timely and correct issuance of SNAP benefits and level of NY’s elderly and Supplemental Security Income (SSI) recipients. As of April 2024, the NYSCAP/SSI clients account for 18.5% of the Non-Cash Assistance SNAP caseload.

Residential Treatment Center (RTC) SNAP 61 – Responsible for receiving applications for SNAPs from applicants in a Residential Treatment Center (Group homes, licensed by the State Office of Mental Health), makes eligibility determinations and ensures that benefits are issued in a timely manager. As of June 2025, the average monthly caseload of SNAP 61 is over 8,000 clients receiving ongoing SNAP benefits.

NYS Department of Corrections and Community Supervision (DoCCS) - Responsible for receiving preliminary applications for SNAP applicant who are currently incarcerated with an a anticipate release from jail within the next 30 days. The unit process each application to ensure benefits are not released until confirmation is received from NYS/NYC department of corrections of the inmate’s release.

FIA's Supplemental Nutrition Assistance Program (SNAP) is recruiting for one (1) Administrate Manager NM III to function as Executive Citywide Director, SNAP Special Population Initiatives and OTDA Demonstration Project Coordination who will be:

- Responsible for the overall direction, coordination, and administration of the operational activities of the Supplemental Security Income (SSI), Residential Treatment Center (RTC), and NYS Department of Corrections and Community Supervision (DoCCS). Provide management oversight and ensure that SSI, RTC, and DoCCS’ staff meet targets for timely processing requirements and that the expenditures of public funds is in conformity with Federal and State laws and all relevant Agency policies.

- Represent SNAP as the agency’s primary point of contact to relevant stakeholders on policy, systems, or case issues pertaining to SNAP special populations and DoCCS. Collaborates with the SNAP senior staff in the assignment, evaluation, and training of staff assigned to them and the handling of personnel actions; provides information to stakeholders on matters related to SNAP policies and procedural changes; systems enhancements, and new operating guidelines.

- Collaborate with the FIA Executive team to identify and evaluate relevant federal and state policies and procedural changes that impact NYC SNAP special populations; seek NYS waiver approval to improve access to SNAP for hard-to-reach populations and oversees all implementation of approved waiver processes to qualified demographic.

- Establish program goals and actively participates in program planning and development meetings to formulate a comprehensive training plan, in consultation with the Office of Policy, Procedures and Training, to ensure staff are appropriately trained on policy changes affecting SNAP special populations; and on the provision of SNAP benefits to eligible