Director, Product Delivery Team Lead

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Function and Team Summary

Visa Direct is a payment service that Visa provides to clients (sending and receiving financial institutions, processors, merchants, and service providers) to facilitate fund transfers/disbursements to Visa accounts around the world using push payment technology. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g., payouts to shared economy providers), funds disbursement (e.g., insurance claim disbursements), and more.  The push payments market is estimated to be more than 80 Trillion of payment volume globally.

The Visa Direct product team is responsible for identifying and driving strategic enhancements to the Visa Direct platform. We support end-to-end product management including ideation, discovery, technical build, new feature launch, across all aspects of the feature set, including Sales, Solutions, Technology, Risk, Compliance, Legal, Operations, Finance, and many other functional partners.

Job Description and Essential Functions

We are seeking a Director to join our Product Readiness team. This team supports global Product Managers and owns the processes, tools, and oversight to ensure we are building / delivering against the product roadmap. We ensure all stakeholders are informed and ready to support products for our clients.

The right candidate is a self-starter, ready to learn and experiment, and able to lead a team as well as work independently. The candidate possesses an incredible ability to partner well with others and drive projects forward.

This role will be responsible for leading one or more senior product delivery managers. The role will coordinate the launch and growth of the Visa Direct product across a wide range of workstreams including Technology, Risk, Compliance, Legal, Regulatory, Operations, Implementation, Client Service and Product. This position requires working with teams that follow Agile practices as well as traditional methodologies.  Additionally, the Director will help to develop our processes and toolset to support new features as they go to market. This role will be adept at using content as a method to empower customers and increase product adoption, as well as communicate timely and effectively to the business. This is NOT a technical program management role. This role supports and works directly with the Visa Direct global Product Managers to bring the product vision to life and deliver upon it.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD


Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Strong leadership qualities and organizational skills, as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Prior experience leading a team of individual contributors
• Strong knowledge of Project Management and Agile tools such as JIRA
• Extensive hands on experience performing change impact assessments to determine impact to internal and external stakeholders
• Ability to collaborate with stakeholders (Business owners, Architects, Analysts, Developers, Project Managers, and others) in the creation of solutions for complex, global business problems. Ensure all stakeholders have a common understanding of all solution requirements
• Collect and transform information into useful and interesting content for customers and employees, which can convey ideas relevant to the industry
• Proactively identify and mitigate risks and issues, dependencies, and impacts<