FCM - Data Quality Lead - Chicago, IL

 

 

 

 

 

FCM - Data Quality Lead - Chicago, IL

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

The Technology Data Quality Lead is the SME responsible for driving and maintaining consistent customer data from an input perspective, across FCM Americas.

Working closely with the Americas Technology area as well as the IDP and Reporting teams the role is split into two key focus areas:

1. Assessing the data input issues on the business side which impact data output quality, identifying key trends, along with systemic and tactical improvement opportunities.
2. Initiating and overseeing key root cause fixes at team or regional levels by working with various technology areas as well as Operations and Acct Mgrs

Key Responsibilities

• Identify the gaps and improvement opportunities across remit for Res Data
• Oversee and deliver improvement in tactical and strategic activities
• Provide advice to IDP team on operational processes and align key business rules governing IDP
• Document and implement new business processes related to root cause fixes and ensure alignment across stakeholder groups
• Identify the gaps and improvement opportunities for implementation processes
• Oversee and deliver improvement from data input perspective in tactical and strategic activities
• Document any new business processes related to root cause fixes and ensure alignment across stakeholder groups
• Understand and own ‘other’ data feed/reporting processes such as Enhanced data collection, GRASP data feeds, etc
• Document and implement new business processes related to root cause fixes and ensure alignment across stakeholder groups
• Identify the gaps and improvement opportunities across remit for Res Data
• Document current ResData collection processes and working with TripServices area, identify any gaps

Experience & Qualifications

• 1+ years experience with data quality analysis and improvement processes within a travel management company 
• Excellent knowledge of D365 and current FCM invoicing processes.
• Comfortable with Concur and able to navigate within other OBTs.
• Comfortable with FCM Corporate Technology products and systems – Agentport, PowerBI, Compleat
• Sounds knowledge of Sabre
• Understands how to read and interpret raw data reports, and draw effective conclusions with root cause hypothesis

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
•      Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
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