Client Transformation Director

What you'll do:

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
• Develop deep trust with our C-suite client executives
• Lead a  team of Client Delivery Leads across functional delivery areas
• Prioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations
• Communicate effectively to stakeholders at all levels, both internally and externally
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
• Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations 
• Understand the implementation program details and report progress to the client and internal stakeholders
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

What you'll need to have/be:

• Extensive experience in Regulated Utilities (ideally in the North American market) 
• Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations , ideally in utilities or similar industries (e.g. telecom, public sector)
• Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation  
• Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement
• Problem solver with an ability to focus conversations on the things that truly matter 
• Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes 
• Team player who can work effectively with national and global teams across Kraken
• Excellent communication and facilitation skills. You are well respected with a natural gravitas
• Client and quality focus; highly effective at building and improving customer relationships as peers 
• Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected. (You should expect to travel to clients or our NYC office every other week for a few days)

Soft skills:

• Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also be:
 
• Passionate about helping clients (without them, we don’t exist)
• Passionate about technology (we are a tech business disrupting energy) 
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world) 
• Open-minded, flexible and adaptable (we are constantly growing, changing and evolving) 
• Confident in decision-making <