Senior Collector

Description

Are you passionate about helping others manage their finances? Do you have a knack for problem-solving and excellent communication skills? Do you have the experience to be able to help our members and non members in difficult financial situations? 

Austin Telco is looking for experinced and exceptional individuals for a Senior Collector position with a passion to help build a better future for the communities we serve and for themselves as career-oriented people. These individuals need to have strong values, a willingness to set goals and achieve them, and a desire to build themselves up, as well as the community they call home.

Summary:  Maintains day-to-day collections procedures and serves as a backup to the AVP of Collections. The Senior Collector will serve as a liaison between the AVP of Collections and other members of the department while ensuring that all processes are handled in a timely fashion. The Senior Collector will monitor and control loan accounts in all phases of delinquency, adhering to procedures established by Austin Telco Federal Credit Union and identifying problem loans.  

**We are offering a sign-on bonus for the selected candidate. **

Compensation:

The range is between $43,000 - $55,000, commensurate with experience.

Included in this:

**$250 sign-on bonus with your first paycheck and another $250 bonus after completing 6 months of employment with us**.

Full Time Benefits include:

• Paid holidays
• 401(k) and defined benefit (pension) plan
• Business casual dress code
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long and short-term disability
• Paid vacation and sick leave
• Robust Employee Assistance Program
• Volunteer opportunities
• And more!

Location:

Balcones HQ - 11149 Research Blvd, Austin, TX, 78759.

Schedule:

Applicants for this position must be available to work in person Monday through Friday from 8:00 am to 4:30 pm.

Essential Duties and Responsibilities: Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates Austin Telco’s mission and culture in a positive manner. Other duties may be assigned. Included, but are not limited to, the following:

• Monitors consistent daily follow-up of all past due and delinquent accounts.
• Utilizes telephone and email contact with members as pertains to their delinquent accounts. 
• Counsels members on the importance of maintaining a good credit rating. 
• Researches delinquent accounts for posting errors and corrects errors.
• Refers and/or confers with Director of Collections (daily) on any problem accounts.
• Monitors files, prepares collections and/or mails letters of late payments on accounts.
• Obtains credit reports as required.
• Maintains liaison with loan officers to apprise them of pertinent information. 
• Submits updated/corrected credit information to credit bureau. 
• Monitors repossessions, bankruptcies, charge-offs, and Collateral Protection Insurance as assigned/needed.
• Performs clerical duties and daily mail.
• Uses cross-selling to inform all members of all credit union services available to them at every possible opportunity.
• Completes documentation for loan extension and collection refinances.
• Monitors loans as assigned or needed.
• Monitors towing notifications and act accordingly. 
• Monitors Comptroller freezes, Attorney General freezes, garnishments, tax liens, IRS levies, HOA past due assessments, receiver's orders, and temporary injunctions.
• Pre-foreclosure on Home Equity
• Prepares charge-off and trustee check payments for posting.
• Prepares loan documents for scanning. 
• Being able to make decisions within your role using your best judgment.
• Other duties as assigned.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

•  Bachelor's degree (B.A) from four-year college or university; or 
• Three to five years related experience and/or training or equivalent combination of education and experience. 
• Knowledge of laws regarding reposses