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Job Summary: 

 

The Sr Manager Final Debt Collections is responsible for the collection of all accounts that leave NRG Consumer’s business unit. Foundational to the role is the ability to recruit, onboard, and manager different collection agencies, execute multiple strategies to recover balances from previous customers and relationships across functional areas of the business, at all levels to ensure alignment with company strategic directives. The ideal candidate can successfully partner with others to review processes, system functionality, identify and understand risks, perform root cause analysis, and influence proper resolution of account balances to maximize account recovery.  Finally, the role will update and report to the leadership team on progress and resolution.

 

Essential Duties/Responsibilities:

 

• Manage collections of final account balances across North America Consumer Business.
• Perform manage recovery rates for multiple placements across multiple vendors.
• Ability to identify process and control gaps within collections – support identification of process and control gaps across entire order to cash process
• Understanding of cost implications on all recommendations with a goal to reduce overall opex while also improving recovery
• Timely issue identification and resolution for any incidents.

• Create, support and manage multiple outreach programs for collections across different placements and territories.
• Understand and analyze customer life cycle in order to predict and improve recovery performance.
• Capture and understand business impact and urgency to determine priority and approach to resolution account recovery.
• Document and implement robust control framework for AR recovery.
• Identify actions to mitigate and prevent incident reoccurrence and ensure these are progressed as appropriate.
• Organize and deliver final debt recovery reviews with Sr Management and Leadership team, highlighting key metrics and trends as well as areas for improvement.
• Effectively manage team and vendors within prescribed SLAs.
• Establish and maintain strong relationships with stakeholders by effectively managing expectations and inspiring confidence in delivery.
• Deliver reporting of recovery success to stakeholders including Sr Management and Leadership.

• Support continual training efforts and awareness of new trends in AR recovery.
• Ensure compliance with FDCPS/TCPA/FCRA laws and regulations, in addition to additional local rules for the territories we participate in.
• Lead RFP’s and onboarding for new vendors to improve performance.

 

Working Conditions:

 

• Open office environment.
• Some overtime required as special projects arise.
• Limited Travel – 2-3 trips/year for vendor management and conferences.

 

Minimum Requirements:

 

• High School degree
• 10 years industry experience in similar roles

 

Preferred Qualifications:

 

• Bachelor’s degree
• 10-15 years industry experience

 

Additional Experience, Knowledge, Skills and Abilities:

 

• Broad understanding of the technologies provided and their link to business operations
• Comprehensive analytical, conceptual, and problem-solving ski