Rep Customer Care - Union

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

 

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

 

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY

Overview

The Customer Care Licensing Representative strictly adheres to state and company licensing requirements while facilitating the opening of new customer accounts/chains, changes in customer license status, establishment of delivery schedules, COD terms, and Sales Representative assignments. Researches additional business or market information while making credit application processing decisions based on state requirements.

Primary Responsibilities

• Review available resources to help discern best business decision for account delinquency concerns
• Respond to verbal, facsimile, written, and email requests/correspondence from customers
• Ensure that the team is setting up new customer accounts with 24 hours of request, this includes all credit applications, personal guarantees, and other state/company required documents
• Periodic secondary verification of all new account information against state website, correct sales assignments, shipping, and COD terms
• Assist the team in processing license updates based on state website (i.e. inactive status, permanent/temp status, etc.)
• Audit accounts to ensure state compliance is achieved
• Maintain effective, consistent, and professional communication with Sales Force, management, external site constituents, and co-workers
• Back-up departmental functions as previously assigned as Licensing Agent

Additional Primary Responsibilities

• Provide back up to Licensing Supervisor in review of credit reports and communicating concerns/decisions to interested parties
• Provide back up to Licensing Supervisor in review of failed credit queues, either clearing or holding orders based on collaboration with assigned sites
• Respond to incoming calls and resolve customer issues
• Perform other job-related duties as assigned

Minimum Qualifications

• High school diploma or equivalency plus two years of experience
• Ability to work flexibly to adjust shift schedule to accommodate business needs

• Experience in Legal research
• Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling, and calculus
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Knowledge of other MS Office Suite and/or software applications related to job functions
• Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.