Restaurant Supervisor for Silversea Cruises

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

V.Ships Leisure is looking for Maitre d’ Outlet on behalf of Silversea Cruises.
Responsible for delivering high quality, efficient, individualized and technically excellent dining service in his/her assigned outlet in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction.
Reporting to the Restaurant Manager, Assistant Restaurant Manager (where applicable). Subordinates – Waiters, Service Assistants, Barista.

Key Responsibilities

• Provides guests with highest quality food and beverage service by managing and overseeing the food and beverage operation in his/her assigned outlet. Ensures that assigned dining outlet is properly staff, stocked, set up and open as scheduled.
• Ensures that all tables in the assigned dining outlet are properly set up as per Silversea standards and that the correct table linen is used.
• Ensures that the assigned dining outlet is properly closed as per Silversea standard procedures.
• On a rotational basis, prepares and maintains equitable and effective work schedule for Waiters, Service Assistants and Baristas in his/her designated dining outlet.
• Prepares and maintains a fair In Port Manning schedule for the dining room team on a rotational basis and ensures that it is displayed in an area accessible to all dining room team members.
• Prepares and maintains on a rotational basis duty sign in sheets for each dining outlet and ensures that they are properly used.
• Prepares and maintains the F&B complaint log and daily log of his/her designated outlet.
• Issues repair request orders for designated dining outlet as required and ensures follow up until closed.
• Follows Company product and service standards and procedures.
• Under the instruction of the Restaurant Manager organizes and sets up restaurant and pool areas for themed and special event dinners.
• Provides on a rotational basis supervision of the food and beverage service during private cocktail parties and special events, i.e Captain’s Welcome, Venetian Society party, Virtuoso party, Culinary demonstrations etc.
• Provides on a rotational basis on-floor supervision and coordination of guest luggage and light luggage duties on turn around days.Attends and assists with pre-service staff meetings.
• Monitors that the water machines (Culligan system) in designated outlets are properly maintained and filters exchanged as required.
• Monitors that the Vitality juice machines in designated outlets are properly maintained and replenished as needed.
• Adheres to Public Health, Company cleaning, sanitation and maintenance standards.
• Ensures the logging of all fridge, freezer and dishwasher temperatures in designated outlets in accordance with Silversea procedures and legal guidelines.
• Ensures cleanliness and sanitation standards by carrying out inspections of assigned areas on a regular basis.
• Executes strict Public Health practices in all aspects of the position.
• Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities.
• Provides information and consultancy during inspections.
• Ensures that the Integrated Pest Management plan is in place and followed in designated dining outlets as per Company procedures.
• Practices good administrative housekeeping for all employee records (i.e. assessments, training attendance sheets, test results, verbal counsels, resting hours).
• Organizes and leads training sessions for all dining room team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.
• Ensures confidentiality when handling sensitive information.
• Issues daily an end-of-day report to the Restaurant Manager with regards to dining outlet operations, observations, complaints, defaults and repair request orders issued.
• Maintains a consistent and fair corrective action system.
• Responsible for the seating arrangements of the guests in assigned dining outlets (not the main Restaurant).
• Provides on-floor coordination of the guest experience in food and beverage areas.
• Coordinates guests special orders and dietary requirements. Ensuring that all dietary requirements are met and the needs of the guest are observed in the delivery of the highest possible service.
• Assists Restaurant Manager in ensuring that guest orders are handled quickly and efficiently.
• Ensures that all guest requests, enquiries and complaints are responded to immediately and are fol