Area Manager, Fulfillment

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As an Area Manager, you will lead day-to-day operations within a specific area of our New Albany, OH fulfillment center while driving excellence in safety, quality, and productivity. You will guide and develop a team of associates, champion continuous improvement, and partner across functions to deliver a best-in-class fulfillment experience for our customers. Reporting to the Operations Manager, this role offers a hands-on opportunity to shape the growth and efficiency of our expanding fulfillment network. You will be part of a collaborative leadership team committed to building a safe, inclusive, and high-performing workplace where everyone can thrive.

Schedule/Shift: Back Half Nights - Thurs - Sat. 5:30 PM - 6:00 AM.

You Will:

• You will have full ownership over one or more operational areas, leading a team of associates and ensuring all KPIs for safety, quality, and productivity are met.

• Success in this role will be measured by key metrics such as order accuracy, on-time fulfillment, labor efficiency, and associate engagement.

• Ensure quality standards and productivity standards are achieved while never compromising safety as a top priority.

• Coach and manage employees, set workload objectives as required to optimize staff & shift effectiveness.

• Interact with fulfillment management regarding any operating issues, including root cause analysis and suggested solutions to help get back on track as smoothly as possible

• Responsible for troubleshooting and investigating errors or nonconformance within your functional area of ownership

• Facilitate and lead continuous improvement projects to support departmental initiatives/goals.

• Ensure all new employees are properly trained, including delivery of staff training as needed.

• Responsible for elements of staffing (recruiting, interviewing, and selection) and talent management (performance management and activities to achieve performance objectives).

• Maintain department schedules to support fulfillment without delays.

• Plan and coordinate efficient transfer of materials and finished products throughout the warehouse.

• Responsible for maintaining proper inventory control procedures and documentation for all finished product produced, stored, and shipped from the warehouse fulfillment center.

• Adhere to all environmental, health and safety SOPs, regulatory requirements, equipment, policies and procedures, including any department specific requirements.

You Have:

• High School Diploma Or GED required

• Associate’s or Bachelor’s degree in Business, Operations, or related field preferred, or equivalent leadership experience in a fulfillment or manufacturing environment

• 4-6 years of previous leadership and supervisory experience required

• Must be willing to work a flexible schedule

• Proactive and motivational customer focused attitude to help set the tone for an energetic work environment.

• Excellent communications skills both verbal and written.

• Strong prioritization and time management skills with attention to detail and accuracy.

• Proficient knowledge of computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail.

• Fulfillment center and shift management is highly preferred

Our Benefits (there are more but here are some highligh