Specialist, Long Term Disability Team Lead

Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 75872

 

The Role at a Glance

 

We are excited to bring on a Specialist, Long Term Disability (LTD) Team Lead to our Group Protection Organization!

 

As an LTD Team Lead, you will be responsible for managing highly complex Long-Term Disability claims for a variety of customers.  These claims require in-depth initial and ongoing investigations, along with a deep understanding of the LTD contract and the evaluation of situational, financial and occupational elements.  You will be responsible for managing an assigned caseload, while also supporting other LTD teams in providing technical guidance.  The role is dynamic and fast paced, and is centered around teamwork and collaboration with peers, management and best practices.

What you'll be doing

• Manages a caseload of complex claims that cover a variety of eligibility types, policy provisions, and/or multiple diagnoses and claim factors.
• Analyzes and processes claims by investigating and obtaining a wide range of complex information. Applies claims policies & procedures and appropriately engages intervention of internal/external resources to ensure fair, ethical, and timely management of assigned claims.
• Utilizes judgment and knowledge of claims management to make decisions based on information available at the time of decision.
• Analyzes and interprets complex coverage contracts to determine if eligibility is met.
• Effectively manages time and desk organization; coaches others on techniques and systems for organizing/prioritizing work and staying current on caseload.
• Identifies and resolves gaps in financial calculations and offsets when applicable, shares technical knowledge and approach on financial calculations with team members.
• Interprets calculations correctly involving complex contract provisions and works with applicable resources as needed to resolve issues.
• Understands and reinforces to junior team members the importance of correct and accurate eligibility decisions and benefit calculations.

What we’re looking for

Must-haves:
•    4 Year/Bachelor's degree or 4 years of equivalent work experience in lieu of Bachelor's (Minimum Required)
•    1 - 3+ years of Claims experience directly aligned to the specific responsibilities of this position (Required)

 

Nice-to-haves:  
•    Ability to perform under stress in cases of emergency, critical or hazardous situations.
•    Ability to work with others in a team environment.
•    Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues).
•    Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Application Deadline

Applications will be accepted through Friday, April 4th, 2026, and theposting may come down earlier due to applicant volume. 

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

 

The pay range for this position is $55,700 - $100,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applic