Sr. Associate - Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Member of Data Center Infrastructure (DCI) organization, reporting to a Manager or Director. Works closely with DCI teams, Customers and Partners to ensure quality standards and well architected delivery solutions.

Key Responsibilities

• Functions as a central point of contact for particular platforms/service capabilities in Data Center Infrastructure.

• Leads the planning, execution, and delivery of complex technology projects, ensuring alignment with project goals and objectives
• Develops and manages comprehensive project plans, including timelines, milestones, and resource allocation
• Provides recommendations in solution design discussions on complex APIs and/or application integrations
• Iterates on existing solutions to provide cost-conscious solutions over time
• Fosters strong relationships with internal customers, project teams, and other partners to ensure clear communication and alignment
• Facilitates regular meetings and status updates to keep all parties informed of project progress and any potential issues
• Applies industry-standard project management methodologies to ensure efficient and effective project delivery
• Monitors project scope, budget, and timelines to ensure projects are delivered within agreed parameters, proactively identifying and addressing any deviations from the project plan, implementing corrective actions as needed
• Ensures that all project deliverables meet or exceed quality standards and expectations, conducting regular quality reviews and implementing necessary improvements to maintain high standards throughout the project
• Identifies potential risks and develops mitigation strategies to minimize their impact on project delivery, monitoring and reporting on risk status, ensuring timely resolution of any issues that arise
• Analyzes, scrubs, and supports data migration from current sources to future systems/platforms.
• Supports software testing when engineering teams deliver new features and fixes.

• Undertakes quality assessments by performing/supporting quality rating activities on key changes and ensures resolution of defects.

   

  Implements Change Requests that arises during project implementation phase

• Provides regular updates to project leadership and stakeholders on project status, risks, and issues, and conducting Pre-Program Increment (PI) planning meetings by preparing materials and documenting outcomes
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
• Crafts and enhances documentation of standardized procedures, workflow, architecture, design, deployments, and other components of a project.
• Analyzes and manages reporting, using software to generate metrics, data discovery applications, dashboards, and scorecards, validating and/or modeling data so reporting is reflective of actuals.

Minimum Qualifications